​​​Delivery & Returns Policy​

Last updated: 27/03/2026

Delivery

Delivery Costs: Delivery charges are calculated at checkout based on order size, weight, delivery address, and selected delivery service.

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Dispatch Times: We aim to dispatch in-stock items as quickly as possible. Orders placed before 11:00am Monday to Friday are usually dispatched the same working day. Orders placed after this time, or on weekends or bank holidays, are usually dispatched the next working day. Dispatch times are estimates and may vary during busy periods, holidays, stock checks, or circumstances outside our control.

 

Delivery Timeframes:  Estimated UK delivery timeframes: Standard UK delivery usually takes 2-4 business days; Fast UK delivery usually takes 1-2 business days. Delivery dates are estimates from the dispatch only unless we expressly agree a guaranteed delivery service in writing.

 

Delivery Responsibility:  You are responsible for providing a full and accurate delivery address, including postcode, contact number, and any access instructions where required. You are responsible for being available to receive your parcel, arranging redelivery, collecting from a delivery point, or responding to courier instructions. For consumer purchases, risk in the goods passes to you when the goods come into your physical possession, or into the possession of a person identified by you to receive them. Where you arrange your own courier or shipping label, risk may pass to you when the goods are handed to your chosen carrier.

 

Couriers:  We may use trusted delivery partners including Royal Mail, Parcelforce, UPS, DPD or other suitable couriers. You select the type of the delivery: Standard or Fast; with Tracking or without Tracking. Orders may be shipped in multiple parcels where required. We do not normally deliver to PO Boxes.

 

Courier Delays & External Factors:  Delivery timeframes are estimates only and are not guaranteed unless explicitly stated otherwise. Once an order has been dispatched and handed to the courier, delivery operations are managed by the third-party delivery provider. While we always aim to dispatch orders promptly and use trusted courier services, delays may occasionally occur due to factors outside our reasonable control, including:

• courier operational delays;

• missed delivery routes;

• weather conditions;

• traffic disruptions;

• peak seasonal demand;

• technical issues;

• strikes or industrial action;

• incorrect delivery information provided by the customer.

Bluma Jumps UK is not liable for delays caused by third-party couriers once the parcel has been dispatched. However, we will always make reasonable efforts to assist customers in resolving delivery issues and liaise with the courier where appropriate.

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Collection Options: Local collection may be available by appointment. You may be asked to provide your order confirmation and proof of identity on collection.

 

Customer-Arranged Courier: Where agreed, you may provide your own shipping label. We will provide collection or dispatch details once your order is ready. If you arrange your own courier, you are responsible for the courier service, insurance, tracking, delays, loss, and damage after the goods are handed over.

 

Change-of-Mind Returns for Online Orders

If you are a consumer purchasing online, you normally have the right to cancel your order within 14 days of receiving the goods, unless an exemption applies. To exercise this right, you must notify us within 14 days of receiving your order. You then have a further 14 days from the date you notify us to return the goods.

Returned items must be unused, complete, clean, and returned with original packaging, labels, accessories, manuals, parts, and any free gifts supplied with the order.

You may inspect goods as you would reasonably be allowed to do in a shop. If goods are handled beyond what is necessary to inspect them, we may make a reasonable deduction for loss in value.

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Items That Cannot Usually Be Returned for Change of Mind

The right to cancel may not apply to:

• personalised, customised, or specially adjusted items;

• sealed goods that are not suitable for return for health or hygiene reasons once unsealed;

• goods that have been used, worn, damaged, altered, or assembled beyond reasonable inspection;

• services that have been fully performed with your agreement during the cancellation period.

This does not affect your rights where goods are faulty, misdescribed, or not fit for purpose.

 

Return Costs

For change-of-mind returns, you are responsible for return postage unless we agree otherwise. You must use suitable packaging and we recommend a tracked and insured service. Returned goods remain your responsibility until received by us. If goods are faulty, damaged on arrival, incorrect, or misdescribed, we will deal with return costs in line with your statutory rights.

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Refunds

For eligible change-of-mind returns, refunds will be issued within 14 days of receiving the returned goods, or within 14 days of receiving evidence that you have sent the goods back, whichever is earlier. Refunds will be made to the original payment method unless otherwise agreed. We may refund standard outbound delivery costs where required by law. If you selected a more expensive delivery option than our standard delivery, we are only required to refund the cost of the standard delivery option.

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Faulty, Damaged, or Incorrect Items

If your item is faulty, damaged on arrival, incorrect, or not as described, please contact us as soon as possible at blumajumps@gmail.com. Please include:

• order number;

• description of the issue;

• clear photos or videos;

• photos of packaging where delivery damage is suspected.

We may ask you to return the item for inspection before confirming the appropriate remedy. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. Where goods breach these requirements, you may be entitled to a repair, replacement, price reduction, or refund depending on the circumstances and time since purchase.

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Reporting Delivery Damage

To support courier claims, please report visible parcel damage within 24 hours of delivery where possible. Please report hidden damage as soon as you discover it, ideally within 7 days. Failure to report courier damage promptly may affect our ability to make a courier claim, but it does not remove your statutory rights.

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Return Refusals

We may refuse or reduce a refund where:

• goods are returned outside the permitted timeframe;

• goods are used, damaged, incomplete, altered, or not in resaleable condition;

• accessories, parts, packaging, manuals, or free items are missing;

• damage is caused by misuse, poor packaging, or unauthorised return;

• fraud or misuse of the returns process is suspected.

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How To Request a Return or Exchange

Contact us at blumajumps@gmail.com before returning any item. Please include your order number, contact details, reason for return, and photos or videos where relevant. We will provide return instructions. Returns sent without approval may be delayed or refused.