​​​Delivery & Returns Policy​

Bluma Jumps UK (sole trader), trading as Rebound Club Southend

Last updated: 27/03/2026

Delivery

Delivery Costs: Delivery charges are calculated at checkout based on your order size, weight, and selected service.

Dispatch Times: We aim to dispatch all in-stock items as quickly as possible:

• Orders placed before 11:00 AM (Mon–Fri) are usually dispatched the same day

• Orders after this time or on weekends/bank holidays are dispatched the next working day

Delivery Timeframes: Delivery times are estimates and may vary depending on the courier:

• Standard UK: 2–4 working days

• Express UK: 1–2 working days

Delivery Responsibility: You are responsible for providing a correct delivery address, being available to receive your parcel, arranging redelivery if needed. Once the courier confirms delivery, responsibility for the parcel transfers to you.

Couriers: We use trusted delivery partners such as Royal Mail, DPD, and ParcelForce. Important Notes: We do not deliver to PO Boxes; Orders may be shipped in multiple parcels if required; Large or high-value items are sent with tracking.

Collection Options: You may choose Local Collection. Available by appointment. Please bring your order confirmation and ID.

Customer-Arranged Courier: You may provide your own shipping label. Details will be provided after your order.

 

Returns & Exchanges

We want you to be happy with your purchase. If something isn’t right, we’re here to help.

Change of Mind: You have the right to cancel within 14 days of receiving your order. To be eligible, items must be unused and in original packaging; returns must be sent within 14 days of cancellation. Refunds are issued within 14 days of receiving and inspecting the return.

Faulty, Damaged or Incorrect Items: If your item is faulty, damaged, or incorrect, contact us within 48 hours of delivery, and provide photos or videos where possible. You will be entitled to a replacement or a refund in line with UK consumer law.

Damaged Parcels: To support courier claims:

• Visible damage → report within 24 hours

• Hidden damage → report within 7 days

Return Costs: Customers are responsible for return postage, unless the item is faulty, damaged, or incorrect. We recommend using tracked delivery, as items remain your responsibility until received.

Refunds:  All Refunds are processed within 14 days of return approval and issued to the original payment method. Delivery costs are non-refundable (unless the item is faulty). Returns may be refused if: Items are used or not in original condition; Items are returned outside the allowed timeframe; Damage is caused by misuse or poor packaging.

How to Request a Return: Please contact us via 📧 blumajumps@gmail.com

Include: Order number; Description of the issue; Photos (if applicable). We will provide return instructions.

Your Rights: This policy does not affect your rights under Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.