Warranty

Kangoo Jumps® products are warranted by the Official Distributor in the UK Bluma Jumps Ltd. to be free from defects in workmanship and materials. Every single pair/item is carefully inspected before posting out to customers. However, if found to be defective, replacement or repair will be authorised subject to the following limitations.

  • The Warranty shall be in effect for a period of 12 months from the date of purchase (the warranty on Shells, T-Springs and metal coil spring components is however limited to 3 months)

  • The Warranty is valid for defects in materials or workmanship only and does not include normal wear and tear.

  • The warranty does not cover any unprofessional use or damage made on purpose.

The Official Distributor’s sole liability from this sale and this warranty is limited to repair or replacement of defective product or component. If the boot portion is defective, the entire product will be replaced. If a component is defective, only that component will be replaced. Damages or warranty issues must be notified within 5 calendar days of receiving the Goods in writing to info@blumajumps.co.uk. Read full refund/exchange/return terms here.


 

Size/Colour/Image Disclaimer

The information provided on this website is for general information purposes and use only. Every endeavour is made to keep the product information complete and correct, however the customer is responsible for ensuring the product they purchase is suitable for their specific requirements. For personalised service and recommendations, please contact us via email or telephone prior to making a purchase. Please note any advice given by our staff will be based on the information provided at the time by the customer and therefore Bluma Jumps Ltd. will only be responsible for correct advice per that information, not the actual situation.

Despite every effort to provide accurate images for each product, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. Bluma Jumps Ltd. will not accept responsibility for any colour or design differences that are not factory faults. When purchasing from Bluma Jumps Ltd., you agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our website. 

Any returns for a product due to customer dissatisfaction with a finish (that is not a fault) will need to comply with the Bluma Jumps Ltd. Warranty/Returns Policy.

 

General Data Protection Regulation

Bluma Jumps Ltd. is committed to protecting the privacy and security of your personal information, such as your name, surname, address, telephone number, email, date of birth, medical issues, emergency contact name and their telephone number. The information you share with Bluma Jumps Ltd. allows us to provide you with the best experience with our products and services. We only collect personal information from you when you use our services. Bluma Jumps Ltd. use your personal information to fulfil the collaboration with you and provide you with Kangoo Jumps or other goods and services, to comply with our legal obligation, protect your vital interest, or as may be required for the public good. Read full version of the policy here.

 

Children's Online Policy

 We are committed to preserving online privacy for all of its website visitors, including children. This site is a general audience site.  Consistent with the Children's Online Privacy Protection Act (COPPA), we will not knowingly collect any information from, or sell to, children under the age of 13.  If you are a parent or guardian who has discovered that your child under the age of 13 has submitted his or her personally identifiable information without your permission or consent, we will remove the information from our active list, at your request. To request the removal of your child's information, please contact us, and be sure to include in your message the same login information that your child submitted.

 

Shipping Policy

Orders are usually processed within 6-24hrs, at busier times it may take longer. If paid by 11am Mon-Fri, the order most often is dispatched the same day. If paid after 11am Mon-Fri, the order will be dispatched next working day. Orders made over the weekend will be dispatched Monday morning. Delivery usually takes 2-4 working days once dispatched, depending on your location and the courier's workload. We use trusted delivery services, such as Royal Mail or ParcelForce. On a very rare occasion it may be DPD or DHL. Under no circumstances for your peace of mind we will not use EVRi (ex Hermes) or Yodel services.

Every single product we sell is carefully inspected and wrapped up safely before dispatched. Our customers are our No.1 priority! 

 

Fraud & Deception

Unfortunately, over time we have realised that not everyone is willing to play fair when using our service. Products bought are used in unforeseen circumstances and then at a later stage fraudulently tried to be returned for an exchange or refund. Every single product we sell is carefully inspected and wrapped up safely before dispatched. It is your responsibility to choose the correct size and weight adjustment where applicable. Please, take your time to contact us before purchasing if unsure.

Any claims being made in relation to our service will be dealt through the strictest legal proceedings and all costs in relation to these claims being raised will be recovered from the customer.