Orders and Payments
All orders placed through our website are subject to availability and confirmation of the order price. We reserve the right to refuse or cancel any order at our sole discretion. Prices for our products are subject to change without notice. Payment must be received in full before goods are dispatched. We accept various payment methods, as listed during checkout.
Delivery / Shipping Terms & Conditions
Delivery costs are not included in the product price displayed on our website. They will be added at the checkout and vary based on the delivery service selected as well as the weight and quantity of goods ordered. It is your responsibility to provide a complete and accurate delivery address, including street, door number / house name, city, region, and zip/postal code, at the time of purchase. Use Additional Information box to include any necessary delivery instructions that may help the courier to deliver safely. Please note that we are currently unable to deliver to PO Boxes. We aim to dispatch all in-stock items as promptly as possible. Orders are typically processed within 1–24 hours.
Read full Delivery / Shipping Terms & Conditions here..
Kangoo Jumps® UK Warranty Policy
At Bluma Jumps Limited, the Official Distributor of Kangoo Jumps® in the United Kingdom, we are committed to providing high-quality products and excellent customer service. All Kangoo Jumps® products sold through our official channels are covered by a limited manufacturer’s warranty against defects in materials or workmanship, subject to the terms outlined below.
Warranty Coverage
This warranty applies to:
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Kangoo Jumps® rebound shoes
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Kangoo Jumps® spare parts and accessories
Each product is thoroughly inspected before dispatch. In the unlikely event that a product is found to be defective, we will, at our discretion, repair or replace the defective part or product, in accordance with the terms below.
Warranty Duration
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Main structure and boot assembly: 12 months from the date of purchase or delivery, whichever is later.
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Shells, T-Springs, Metal coil spring components, Liners, Rubber Soles, their Clamps: 3 months from the date of purchase or delivery.
What the Warranty Covers
This warranty applies exclusively to:
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Manufacturing defects in materials or workmanship
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Products purchased through Bluma Jumps Limited or our authorised resellers within the UK
To qualify for warranty service, customers may be asked to return the defective product/component to us for inspection.
What the Warranty Does Not Cover
This warranty does not cover:
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Normal wear and tear, including degradation of parts due to regular use
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Accidental damage, misuse, neglect, or abuse (including overloading or improper maintenance)
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Modification or repair attempts by third parties or unauthorised technicians
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Damage resulting from use inconsistent with the product’s intended purpose
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Commercial or professional use (unless otherwise stated)
How to Make a Warranty Claim
All warranty claims must be submitted in writing to info@blumajumps.co.uk or via our official Contact Us form. We do not accept warranty claims via phone, text message, or social media. To process your claim, you must include:
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Your full name and contact details
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Proof of purchase (e.g. order number or receipt)
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Description of the issue
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Supporting evidence (clear photos and/or videos of the defect)
Upon initial assessment, we may request the return of the item for further inspection before approving a replacement or repair (please refer to our Refund & Exchange Policy below).
Limitations of Liability
This limited warranty is non-transferable and applies only to the original purchaser. Our liability is strictly limited to the repair or replacement of the defective product or part. If a specific component is found to be defective, only that part will be replaced. If the main boot structure is defective, the full unit may be replaced. No other warranties - express or implied, including any implied warranty of merchantability or fitness for a particular purpose - are provided beyond the terms set forth in this limited warranty.
Your Statutory Rights
This warranty operates in addition to your statutory rights under UK consumer law, including the Consumer Rights Act 2015. Nothing in this policy affects your legal rights.
Refund and Exchange Policy
This policy applies to purchases made directly through www.blumajumps.co.uk. It is in accordance with your statutory rights under UK consumer law and is in addition to them.
1. Reporting Returns, Exchanges, and Damages
All requests must be submitted in writing to info@blumajumps.co.uk or via the Contact Us form on our website. We do not accept reports via telephone, text, or social media. Only the original purchaser may submit a return or refund request. When contacting us, please provide:
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A clear statement that you wish to cancel, return, or exchange the order.
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Your full name, address, order number, and contact details (email and/or phone number).
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The reason for the request, along with any supporting evidence (e.g., photos or videos for damaged or faulty items).
Once your request is approved, we will issue a Return Code and provide the correct return address. Returns sent without this code, or to our registered business address, will not be accepted.
2. Change of Mind or Unwanted Items
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days from the day you receive the goods.
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You then have an additional 14 calendar days to return the items.
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Items must be unused, unfitted, and returned in their original packaging, including any product inserts and accessories.
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The outer packaging must not be damaged or taped directly. Wrap the items securely in non-transparent outer packaging.
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Refunds will be issued within 14 working days of receiving and inspecting the returned goods.
3. Incorrect Items or Missing Parts
If you receive the wrong item or something is missing, notify us within 48 hours of receipt.
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Provide photographic/video evidence and a brief explanation.
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You may request a refund or an exchange.
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Goods must be returned within 14 calendar days after reporting.
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We will refund or exchange your item within 14 working days of receiving the return.
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If an exchange item is not available, a refund will be issued.
4. Faulty or Defective Goods
You have a right to a repair, replacement, or refund if your product is faulty, in accordance with the Consumer Rights Act 2015.
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Report any fault within 14 calendar days of receipt.
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Provide detailed information, including images or videos of the issue.
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You will then have 14 calendar days to return the item.
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A refund or exchange will be processed within 14 working days of receiving the item.
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If a replacement is not available, we will refund you instead.
5. Damaged Parcels
If your parcel arrives damaged, please report it immediately:
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Open damage (e.g., visibly damaged packaging): must be reported within 24 hours of delivery.
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Hidden damage (e.g., contents damaged but packaging intact): must be reported within 7 calendar days of delivery.
Include a full description and visual evidence. If reports are made after these deadlines, we reserve the right to decline the claim.
6. Do I Qualify for a Refund or Exchange?
We may decline a refund or deduct a charge if:
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The request is made outside the specified timeframes.
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Goods are used, damaged, or not returned in full.
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Damage was caused by misuse, unauthorised repairs, or failure to follow care instructions.
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Items returned as faulty are found to be without defect – a 10% inspection/admin fee may apply.
7. Return Costs
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Customers are responsible for return postage unless the item is faulty, damaged, or sent in error.
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Goods remain your responsibility until safely received by us.
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We recommend using tracked and insured postage.
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If your return is accepted due to a fault, we will reimburse return postage up to £9.99 incl. VAT, upon proof of posting.
8. Refund Timeframes and Method
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Refunds are processed within 7–14 calendar days of receiving and inspecting the returned goods.
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Refunds are issued to the original payment method.
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Please allow 2–7 working days for the refund to appear in your bank account.
Original shipping charges are non-refundable, except where items were delivered faulty or damaged.
9. Your Statutory Rights
This policy operates in addition to your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
Size, Colour & Image Disclaimer
The information provided on www.blumajumps.co.uk is for general guidance only. While we make every reasonable effort to ensure that product descriptions, specifications, and images are accurate and kept up to date, they are provided on an "as is" basis and may be subject to change without notice.
Suitability of Products
It is the customer’s responsibility to ensure that any product purchased is suitable for their individual needs. If you are unsure, we strongly recommend contacting us via our Contact Form or by email at info@blumajumps.co.uk before placing an order. Any advice or recommendations given by our team are based solely on the information provided by the customer at the time. We cannot accept responsibility if the product proves to be unsuitable due to missing, unclear, or incorrect information supplied to us.
Product Colours and Images
While we aim to present product images and colours as accurately as possible, actual products may vary slightly from the images shown due to the following reasons:
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Differences in screen resolution and device settings
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Lighting conditions during photography
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Minor manufacturing variations within acceptable tolerances
Such variations do not constitute a manufacturing fault. Returns or dissatisfaction based on appearance, finish, or colour differences that do not result from a defect will be treated as a change of mind and handled according to our Refund and Exchange Policy (see above).
Sizing Information
All sizing information is intended as a general guide. The fit of a product can vary depending on body shape, usage, or individual preferences. We advise customers to consult the sizing charts provided or to contact us for guidance before purchasing. Returns for incorrect sizing will not be treated as faulty if the product matches the description and size ordered. These will be processed under our standard returns policy (see above).
Acceptance of Terms
By placing an order on our website, you acknowledge and accept that slight variations in size, colour, or appearance may occur. These do not affect your statutory rights in the event of genuine faults or misdescriptions under UK consumer law.
Privacy Policy
At Bluma Jumps Limited, your privacy and the security of your personal data are of the utmost importance to us. This Privacy Policy explains how we collect, use, share, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy applies to all data collected through our digital platforms, including our website (www.blumajumps.co.uk) and associated mobile applications (together referred to as the “Platform”), operated by Bluma Jumps Limited, registered address at Gemma House, 39 Lilestone Street, London, NW8 8SS, UK.
Read full policy here..
Children’s Online Privacy Policy
We are committed to safeguarding the privacy of all users of our website, including children. This website is intended for a general audience and is not specifically directed at children under the age of 13. In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we do not knowingly collect, process, or store personal data from children under the age of 13 without verified parental or guardian consent. Where services are likely to be accessed by children, we take reasonable steps to ensure that our content and any associated data processing meet the requirements of the ICO's Age-Appropriate Design Code (Children’s Code).
If you are a parent or legal guardian and believe that your child has submitted personal information to us without your consent, please contact us immediately at info@blumajumps.co.uk. Please include any relevant information, such as usernames or order references, to help us identify the data. Upon verification, we will take appropriate steps to delete the information from our systems as quickly as possible.
We do not knowingly use children's personal data for marketing, profiling, or automated decision-making, and we do not sell personal information under any circumstances.
For more information about how we collect and process personal data, please see our Privacy Policy (see above).
Fraud & Deception Policy
At Bluma Jumps, we are committed to providing quality products and excellent customer service. However, we have encountered instances where our services have been misused, including attempts to return used items under false pretenses for refunds or exchanges. To maintain fairness and protect the integrity of our business, please note the following:
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All products are thoroughly inspected and securely packaged prior to dispatch.
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It is the customer’s responsibility to ensure that the correct size, weight, and specifications are selected at the time of purchase.
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If you are uncertain about any product details, we strongly encourage you to contact us before placing your order. Our team is happy to assist.
We take any fraudulent activity or misuse of our return policy seriously. Any false claims or deceptive actions will be subject to formal legal proceedings, and we will actively pursue recovery of all associated costs from the responsible party. We appreciate your understanding and cooperation in ensuring a fair and transparent shopping experience for all.
Cookie Policy
This Cookie Policy explains how Bluma Jumps uses cookies and similar technologies when you visit or interact with our website www.blumajumps.co.uk. It outlines what cookies are, how we use them, your choices, and how you can manage them in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
What is a Cookie?
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.
Cookies can be:
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First-party cookies: set by the website you are visiting.
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Third-party cookies: set by external services or partners for things like analytics or advertising.
Cookies can also be:
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Session cookies: expire when you close your browser.
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Persistent cookies: remain on your device for a set period or until deleted.
How We Use Cookies
We use cookies to enhance your browsing experience and improve the functionality of our site. This includes:
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Essential/Functional cookies
To enable key website features, such as account login, basket functionality, and checkout processes. -
Performance/Analytics cookies
To collect anonymous data on how visitors use our website (e.g., pages visited, time spent, traffic sources). This helps us improve site performance. -
Personalisation cookies
To remember your preferences and previous activity on the site, allowing us to tailor content and recommendations to you. -
Advertising/Marketing cookies
To show you relevant adverts based on your browsing habits, including on third-party websites. These may be used by advertising partners to build a profile of your interests.
Some cookies are set directly by us (first-party), while others may be set by third-party service providers such as Google Analytics, Facebook Pixel, or advertising networks.
Consent and Control
In accordance with UK GDPR and PECR, we must obtain your informed and explicit consent before placing non-essential cookies (such as analytics or advertising cookies) on your device. When you first visit our site, you will be presented with a cookie banner where you can accept, reject, or manage your cookie preferences.
You may change or withdraw your consent at any time via the Cookie Settings link found in the footer of our website.
How to Manage Cookies
You can manage or delete cookies at any time using your browser settings. Most browsers allow you to:
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Block all or specific types of cookies
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Receive alerts when a website tries to place a cookie
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Delete cookies manually or automatically when closing your browser
Please note that disabling or deleting certain cookies may impact your ability to use key site functions, such as placing orders or logging into your account. For further information on managing cookies, visit: www.aboutcookies.org or www.allaboutcookies.org
Do Cookies Contain Personal Information?
Cookies themselves do not contain personally identifiable information (e.g., your name or credit card details). However, in some cases, data collected through cookies may be linked to personal information you have provided to us (e.g., when creating an account). Where this occurs, we treat such data as personal data in accordance with our Privacy Policy.
Do I Have to Accept Cookies?
No, you are not required to accept non-essential cookies. You may use our website without enabling them; however, please note:
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Some features may not work as intended
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You may not be able to create or access your account, or complete purchases
Contact
If you have any questions or concerns about our use of cookies, please contact us via Contact Us form or email: info@blumajumps.co.uk