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Website Terms & Conditions

Last updated: 19/05/2026

About Us

This website is operated by Bluma Jumps UK, a trading name of Agnese Bluma, sole trader. Rebound Club Southend is a fitness service operated by Bluma Jumps UK.

Throughout these Terms, “we”, “us”, and “our” refer to Bluma Jumps UK, including Rebound Club Southend where applicable.

Acceptance of Terms

By accessing our website, placing an order, booking a class, purchasing a pass, hiring equipment, attending an event, or using our services, you agree to be bound by these Terms and any additional policies referred to on our website. You must not use our website or services if you do not agree with these Terms. You confirm that you are at least 18 years old, or that you are using the website or booking services with the consent of a parent or legal guardian.

Definitions

  • Customer / You – means any person using the website, purchasing products, booking services, attending classes or events, or hiring equipment.

  • Products / Goods – means physical products available for purchase, including rebound shoes, spare parts, accessories, clothing, equipment, and related items.

  • Services – means any fitness class, boot hire, event, workshop, consultation, fitting, adjustment, instruction, or other service provided by us.

  • Order – means your request to purchase Goods or Services from us.

  • Contract – means the legally binding agreement between you and us.

Website Use

You agree to use our website only for lawful purposes. You must not:

  • misuse the website;

  • interfere with its security or operation;

  • upload or transmit harmful code;

  • provide false, incomplete, or misleading information;

  • attempt to access restricted areas without permission;

  • copy, reproduce, or exploit website content without written consent.

We reserve the right to restrict or suspend access to the website where misuse is suspected.

Product Orders & Contract Formation

When you place an order, you are making an offer to purchase the selected products. An order confirmation email confirms that we have received your order but does not mean the order has been accepted. A contract for products is formed when we dispatch your order or otherwise confirm acceptance.

We may refuse or cancel an order where:

  • products are unavailable;

  • payment is not authorised;

  • pricing or product information contains an obvious error;

  • fraud, misuse, or suspicious activity is suspected;

  • delivery is not possible to the address provided;

  • you have breached these Terms or any related policy.

If we cancel an order after payment has been taken, we will refund the amount paid, unless we are legally entitled to withhold payment due to suspected fraud, misuse, damage, or other valid reason.

Product Information, Sizing & Appearance

We take reasonable care to ensure that product descriptions, specifications, prices, images, and availability information are accurate. However, minor variations may occur. Product images are for illustrative purposes only. Actual colours, finishes, packaging, labels, or branding may vary due to screen settings, lighting, manufacturer updates, or supply variations. Sizing guides are provided for general guidance only. Fit and comfort may vary depending on individual body proportions, intended use, experience level, and adjustment of the product. Where products require body-weight range, size, or adjustment information, you are responsible for providing accurate details. We are not responsible for unsuitable fitting or adjustment where incorrect or incomplete information has been provided. Minor differences in packaging, stickers, labels, or model markings do not automatically mean the product is faulty, provided the product supplied matches the essential description, function, and specification of the item ordered.

Your statutory rights remain unaffected where goods are faulty, misdescribed, or not fit for purpose.

Prices & Payment

All prices are shown in pounds sterling (£ GBP). Bluma Jumps UK is not currently VAT registered, so VAT is not added to prices. Payment must be made in full before dispatch, booking confirmation, or service delivery, unless otherwise agreed in writing. Accepted payment methods may include debit/credit card, PayPal, Apple Pay, bank transfer, or other payment methods available at checkout. We reserve the right to update prices at any time. Price changes will not affect orders already accepted unless there has been an obvious pricing error.

Third-Party Providers

We may use third-party providers to support our website, payments, bookings, deliveries, analytics, marketing, and communications. These may include Wix, payment processors, delivery companies, analytics platforms, and marketing providers. We are not responsible for third-party service interruptions, delays, or technical issues outside our reasonable control, but we will take reasonable steps to support customers where appropriate.

Intellectual Property

All website content, branding, text, graphics, images, videos, logos, layout, product descriptions, educational materials, class content, and promotional materials are owned by or licensed to Bluma Jumps UK, unless otherwise stated. You must not copy, reproduce, distribute, adapt, sell, publish, or commercially use any content without our prior written consent. Kangoo Jumps® and related marks belong to their respective owner. Any use on our website is made in connection with the sale, promotion, or support of genuine products and services.

Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • breach of statutory consumer rights;

  • any liability that cannot legally be excluded or limited.

Subject to the above, we are not liable for indirect, incidental, special, or consequential losses, including loss of profit, loss of business, loss of opportunity, loss of goodwill, or loss of data. For business customers, our total liability shall not exceed the amount paid for the relevant goods or services, unless otherwise required by law.

Changes to Terms

We may update these Terms and related policies from time to time. The latest version will be available on our website. The version in force at the time of your order, booking, or hire will apply to that transaction unless a change is required by law.

Governing Law

These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the courts of England and Wales, except where consumer law gives you the right to bring proceedings elsewhere in the UK.

Complaints

If you have a complaint, please contact us at blumajumps@gmail.com with your order number, booking details, and a clear description of the issue.

We aim to respond within 14 days.

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​​​Delivery & Returns Policy​

Last updated: 27/03/2026

Delivery

Delivery Costs: Delivery charges are calculated at checkout based on order size, weight, delivery address, and selected delivery service.

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Dispatch Times: We aim to dispatch in-stock items as quickly as possible. Orders placed before 11:00am Monday to Friday are usually dispatched the same working day. Orders placed after this time, or on weekends or bank holidays, are usually dispatched the next working day. Dispatch times are estimates and may vary during busy periods, holidays, stock checks, or circumstances outside our control.

 

Delivery Timeframes:  Estimated UK delivery timeframes: Standard UK delivery usually takes 2-4 business days; Fast UK delivery usually takes 1-2 business days. Delivery dates are estimates from the dispatch only unless we expressly agree a guaranteed delivery service in writing.

 

Delivery Responsibility:  You are responsible for providing a full and accurate delivery address, including postcode, contact number, and any access instructions where required. You are responsible for being available to receive your parcel, arranging redelivery, collecting from a delivery point, or responding to courier instructions. For consumer purchases, risk in the goods passes to you when the goods come into your physical possession, or into the possession of a person identified by you to receive them. Where you arrange your own courier or shipping label, risk may pass to you when the goods are handed to your chosen carrier.

 

Couriers:  We may use trusted delivery partners including Royal Mail, Parcelforce, UPS, DPD or other suitable couriers. You select the type of the delivery: Standard or Fast; with Tracking or without Tracking. Orders may be shipped in multiple parcels where required. We do not normally deliver to PO Boxes.

 

Courier Delays & External Factors:  Delivery timeframes are estimates only and are not guaranteed unless explicitly stated otherwise. Once an order has been dispatched and handed to the courier, delivery operations are managed by the third-party delivery provider. While we always aim to dispatch orders promptly and use trusted courier services, delays may occasionally occur due to factors outside our reasonable control, including:

  • courier operational delays;

  • missed delivery routes;

  • weather conditions;

  • traffic disruptions;

  • peak seasonal demand;

  • technical issues;

  • strikes or industrial action;

  • incorrect delivery information provided by the customer.

Bluma Jumps UK is not liable for delays caused by third-party couriers once the parcel has been dispatched. However, we will always make reasonable efforts to assist customers in resolving delivery issues and liaise with the courier where appropriate.

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Collection Options: Local collection may be available by appointment. You may be asked to provide your order confirmation and proof of identity on collection.

 

Customer-Arranged Courier: Where agreed, you may provide your own shipping label. We will provide collection or dispatch details once your order is ready. If you arrange your own courier, you are responsible for the courier service, insurance, tracking, delays, loss, and damage after the goods are handed over.

 

Change-of-Mind Returns for Online Orders

If you are a consumer purchasing online, you normally have the right to cancel your order within 14 days of receiving the goods, unless an exemption applies. To exercise this right, you must notify us within 14 days of receiving your order. You then have a further 14 days from the date you notify us to return the goods.

Returned items must be unused, complete, clean, and returned with original packaging, labels, accessories, manuals, parts, and any free gifts supplied with the order.

You may inspect goods as you would reasonably be allowed to do in a shop. If goods are handled beyond what is necessary to inspect them, we may make a reasonable deduction for loss in value.

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Items That Cannot Usually Be Returned for Change of Mind

The right to cancel may not apply to:

  • personalised, customised, or specially adjusted items;

  • sealed goods that are not suitable for return for health or hygiene reasons once unsealed;

  • goods that have been used, worn, damaged, altered, or assembled beyond reasonable inspection;

  • services that have been fully performed with your agreement during the cancellation period.

This does not affect your rights where goods are faulty, misdescribed, or not fit for purpose.

 

Return Costs

For change-of-mind returns, you are responsible for return postage unless we agree otherwise. You must use suitable packaging and we recommend a tracked and insured service. Returned goods remain your responsibility until received by us. If goods are faulty, damaged on arrival, incorrect, or misdescribed, we will deal with return costs in line with your statutory rights.

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Refunds

For eligible change-of-mind returns, refunds will be issued within 14 days of receiving the returned goods, or within 14 days of receiving evidence that you have sent the goods back, whichever is earlier. Refunds will be made to the original payment method unless otherwise agreed. We may refund standard outbound delivery costs where required by law. If you selected a more expensive delivery option than our standard delivery, we are only required to refund the cost of the standard delivery option.

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Faulty, Damaged, or Incorrect Items

If your item is faulty, damaged on arrival, incorrect, or not as described, please contact us as soon as possible at blumajumps@gmail.com. Please include:

  • order number;

  • description of the issue;

  • clear photos or videos;

  • photos of packaging where delivery damage is suspected.

We may ask you to return the item for inspection before confirming the appropriate remedy. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. Where goods breach these requirements, you may be entitled to a repair, replacement, price reduction, or refund depending on the circumstances and time since purchase.

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Reporting Delivery Damage

To support courier claims, please report visible parcel damage within 24 hours of delivery where possible. Please report hidden damage as soon as you discover it, ideally within 7 days. Failure to report courier damage promptly may affect our ability to make a courier claim, but it does not remove your statutory rights.

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Return Refusals

We may refuse or reduce a refund where:

  • goods are returned outside the permitted timeframe;

  • goods are used, damaged, incomplete, altered, or not in resaleable condition;

  • accessories, parts, packaging, manuals, or free items are missing;

  • damage is caused by misuse, poor packaging, or unauthorised return;

  • fraud or misuse of the returns process is suspected.

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How To Request a Return or Exchange

Contact us at blumajumps@gmail.com before returning any item. Please include your order number, contact details, reason for return, and photos or videos where relevant. We will provide return instructions. Returns sent without approval may be delayed or refused.

Product Warranty Policy

Last updated: 19/05/2026

Overview

This Warranty Policy applies to products purchased directly from Bluma Jumps UK. We supply genuine Kangoo Jumps® products and other related products, accessories, and fitness items. Manufacturer warranty terms may vary by product, brand, and component. This policy explains how we handle warranty support, without limiting your statutory rights.

Kangoo Jumps® Products

Kangoo Jumps® products are covered by a limited manufacturer warranty against defects in materials or workmanship. Bluma Jumps UK acts as retailer and authorised UK warranty facilitator for eligible Kangoo Jumps® products purchased from us. Unless otherwise stated, warranty periods from the date of delivery are:

  • Main boot structure / frame: 12 months;

  • Replaceable components, including shells, springs, liners, soles, clamps, straps, buckles, and similar parts: 3 months.

What May Be Covered

Warranty may cover confirmed manufacturing defects, material defects, or faults arising under normal use within the applicable warranty period.

What Is Not Covered

Warranty does not cover:

  • normal wear and tear;

  • cosmetic marks, scratches, or colour changes from use;

  • misuse, incorrect use, or unsafe use;

  • incorrect assembly, fitting, or adjustment;

  • use outside recommended body-weight range or suitability guidance;

  • poor maintenance, cleaning, storage, or transport;

  • use on unsuitable surfaces;

  • accidental damage;

  • damage caused by impact, overloading, twisting, dragging, or neglect;

  • unauthorised repairs, modifications, or non-original components;

  • commercial use, unless agreed in writing;

  • damage caused by failure to replace worn parts in time.

Other Products & Accessories

Products not manufactured by Kangoo Jumps® may be covered by their own manufacturer or supplier warranty where applicable.

Where a manufacturer warranty exists, we will assist with eligible claims. If no manufacturer warranty applies, we will assess any issue in line with UK consumer law.

Inspection & Remedies

All warranty claims are assessed case by case. We may request photos, videos, proof of purchase, usage details, maintenance details, and return of the item for inspection. If a fault is confirmed, we may offer one or more of the following, depending on the circumstances:

  • repair;

  • replacement part;

  • replacement product;

  • price reduction;

  • refund where appropriate.

How To Make a Warranty Claim

Please email blumajumps@gmail.com and include:

  • your name and contact details;

  • order number or proof of purchase;

  • date of purchase;

  • product name and size/model;

  • description of the issue;

  • clear photos or videos showing the fault;

  • details of use, surface, maintenance, and storage where relevant.

Do not return items without prior approval.

Warranty Limitations

Warranty applies only to the original purchaser and is non-transferable unless otherwise required by law. Warranty does not cover indirect or consequential losses, including loss of earnings, missed classes, travel costs, event costs, inconvenience, or business interruption.​

Statutory Rights

This warranty is in addition to your statutory rights. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described.

If goods are faulty, your legal remedies may include a refund, repair, replacement, or price reduction depending on the circumstances.

Safety & Usage Guidelines

Stay Safe. Move Freely. Enjoy the Bounce.

Last updated: 19/05/2026

General Safety

Kangoo Jumps® rebound shoes are designed to make movement fun, dynamic, and low-impact, but they must be used responsibly. Before taking part, make sure you have enough space, suitable flooring, appropriate clothing, and correct fitting. Warm up before use and cool down afterwards. Stay hydrated and listen to your body. Stop immediately if you feel pain, dizziness, discomfort, shortness of breath, or unwell.

Medical Advice

Consult a healthcare professional before use if you are pregnant, injured, recovering from surgery, taking medication that affects balance, or have any medical condition affecting heart health, joints, bones, muscles, balance, breathing, or neurological function.

Correct Fit & Setup

Rebound shoes must be properly sized, fitted, and adjusted.

Before first use:

  • check the model and size are suitable;

  • ensure components match your body-weight range and use level;

  • check all parts are secure;

  • make sure the boots feel snug but comfortable;

  • ask for advice if unsure.

Before every session:

  • check springs, shells, soles, clamps, straps, buckles, liners, and fastenings;

  • check for cracks, wear, loose parts, or damage;

  • fasten straps securely;

  • do not use damaged or unsafe equipment.

Suitable Surfaces

Recommended surfaces include:

  • indoor gym floors;

  • wooden or sports flooring;

  • clean fitness studio flooring;

  • suitable fitness mats where appropriate.

Avoid:

  • wet or slippery surfaces;

  • uneven ground;

  • gravel, rough concrete, or abrasive terrain;

  • mud, sand, or loose surfaces;

  • stairs, slopes, kerbs, or obstacles;

  • crowded or uncontrolled spaces.

Children and Young Users

Children and young users must be supervised by a responsible adult at all times. Equipment must be correctly fitted for their size and body weight. Young users must follow all safety instructions and use only in suitable environments.

Care and Maintenance

Clean equipment after use and store it indoors in a dry environment. Replace worn components promptly. Do not use equipment with cracked, broken, loose, or excessively worn components. Do not attempt unauthorised repairs or modifications. For regular users, springs and key components should be inspected frequently and replaced when signs of wear appear. T-Springs are generally recommended for replacement every 60–80 hours of use, depending on surface, user weight, intensity, and maintenance.

Classes and Group Sessions

Attend only qualified instructor classes. Follow your instructor’s guidance at all times. Wear suitable sportswear and socks. Inform your instructor of injuries, health concerns, pregnancy, or anything that may affect safe participation. Instructors may refuse participation if safety is at risk.

Important Notice

Rebound exercise is a physical activity and carries inherent risk. Bluma Jumps UK, Rebound Club Southend, its instructors, directors, assistants and representatives are not responsible for injuries caused by misuse, unsafe behaviour, unsuitable surfaces, poor maintenance, failure to follow instructions, or use of damaged equipment. Your statutory rights are not affected.

 

Need Help?

If you have any questions regarding safe use, sizing, adjustments, or maintenance, please contact us via blumajumps@gmail.com

We are always happy to provide guidance to ensure your Kangoo Jumps experience is fun, safe, and enjoyable.

Health & Fitness Waiver and Liability Acknowledgement

Please read this document carefully before participating in any activity or using rebound shoes. By signing, you confirm that you understand and accept the terms below.

 

Last updated: 19/05/2026

Scope

This waiver applies to all rebound classes, boot hire, fitness sessions, events, workshops, demonstrations, private bookings, commercial bookings, and any activity involving rebound shoes, rebound-based or any other exercise provided by Bluma Jumps UK or Rebound Club Southend.

Acknowledgement of Risk

You acknowledge that any kind of exercise including rebound exercise and the use of rebound shoes involve physical activity and inherent risks. Risks may include, but are not limited to:

  • slips, trips, and falls;

  • loss of balance;

  • collisions;

  • sprains, strains, fractures, or impact injuries;

  • dizziness, fatigue, or discomfort;

  • aggravation of existing injuries or conditions;

  • minor or serious injury.

These risks cannot be completely eliminated.

Fitness to Participate

By participating, you confirm that:

  • you are physically fit and able to take part;

  • you do not have a medical condition that makes participation unsafe;

  • you are not under the influence of alcohol, drugs, or anything that may impair balance or judgement;

  • you have sought medical advice where necessary;

  • you accept responsibility for deciding whether the activity is suitable for you.

Medical Conditions and Pregnancy

You must tell the instructor before participating if you have any injury, illness, pregnancy, recent surgery, heart condition, joint condition, balance issue, neurological condition, medication side effect, or any other concern that may affect safe participation. We may refuse participation or recommend medical clearance where appropriate.

Participant Responsibilities

You agree to:

  • follow all instructor and safety instructions;

  • use equipment only as directed;

  • wear suitable clothing and socks;

  • keep straps and fastenings secure;

  • avoid unsafe movements or behaviour;

  • stay hydrated;

  • stop immediately if you feel pain, dizziness, shortness of breath, discomfort, or unwell;

  • treat instructors, staff, venues, and other participants respectfully.

Minors

Participants under 18 must have consent from a parent or legal guardian. A parent, guardian, or responsible adult must supervise minors where required and accepts responsibility for ensuring the minor is physically able to participate and follows all instructions.

Emergency Treatment

In the event of an accident or medical emergency, you consent to receiving basic first aid and/or emergency assistance where reasonably necessary.

Liability

To the fullest extent permitted by law, Bluma Jumps UK, Rebound Club Southend, instructors, assistants, representatives, and venue partners are not liable for injury, loss, or damage arising from participation unless caused by negligence, breach of duty, or another liability that cannot legally be excluded.

Nothing in this waiver excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

Class Bookings, Cancellations & Refund Policy

Last updated: 19/05/2026

Scope

This policy applies to Rebound Club Southend classes, fitness sessions, Jump Passes, packages, class-related services, and local fitness bookings made through Bluma Jumps UK or www.blumajumps.co.uk. Separate terms may apply to workshops, events, private hire, commercial hire, and fitness holidays.

Booking Confirmation

All bookings are subject to availability and confirmation. Your booking is confirmed once payment, deposit, or booking confirmation has been received and accepted. You are responsible for providing accurate contact details, shoe size, body weight, health information where requested, and any other details needed for safe participation.

Class Bookings

Class bookings are non-refundable unless we cancel the class and no suitable alternative is available. You may request to reschedule a class with at least 24 hours’ notice before the class start time, subject to availability. Cancellations, reschedule requests, or changes made with less than 24 hours’ notice will result in loss of the session or deposit. Failure to attend a booked class is treated as a no-show and the session or deposit will be forfeited.

Deposits

Where a class is booked using a deposit, the deposit secures your space and is non-refundable. Any remaining balance must be paid before or on arrival, as stated at booking. If you cancel late, do not attend, or fail to provide the required participation details, the deposit may be retained.

Jump Passes and Packages

Jump Passes, memberships, packages, and class credits are non-refundable, non-transferable, and must be used within the stated validity period. Unused sessions, benefits, or credits expire at the end of the validity period and cannot be carried over unless we agree otherwise in writing. Jump Passes do not guarantee availability for every class. Advance booking is required and places are subject to capacity.

Late Arrival

Please arrive on time, especially if boot hire or fitting is required. Late arrival may result in refusal of participation if warm-up, fitting, or safety briefing has been missed. In such cases, the session may be forfeited.

Cancellation by Us

We may cancel, reschedule, relocate, or amend classes due to instructor illness, low attendance, venue issues, weather, safety concerns, transport disruption, equipment issues, or circumstances outside our control. Where we cancel a class, we will offer a rescheduled session, alternative class, or class credit. Refunds may be issued where no suitable alternative is available.

Cooling-Off Period for Services

Where you book a class, package, or service online, you may have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. However, by booking a class, event, or service scheduled to take place within 14 days, you request that we begin providing the service during the cooling-off period. If the service is fully performed within that period, and you agreed for the service to begin, your right to cancel may be lost once the service has been delivered. If you cancel after we have started providing a service but before it is fully performed, you may be required to pay a reasonable amount for the part of the service already provided.

Health and Safety Information

You must inform us before class if you have any injury, medical condition, pregnancy, recent surgery, medication, balance concern, or other issue that may affect safe participation. We may refuse participation where we reasonably believe it would be unsafe.

Behaviour and Conduct

We reserve the right to refuse or remove any participant who behaves unsafely, aggressively, disruptively, disrespectfully, or in a way that puts themselves, instructors, other participants, equipment, or venue staff at risk. No refund will be issued where removal is due to misconduct or breach of safety rules.

​Events Terms & Conditions

Last updated: 19/05/2026

Scope

These Terms apply to events, workshops, masterclasses, festivals, parades, projects, fitness holidays, training days, and special sessions organised, promoted, or delivered by Bluma Jumps UK, Rebound Club Southend, or associated brands.

Tickets and Bookings

All event and workshop bookings are subject to availability and confirmation. Unless otherwise stated, tickets, deposits, passes, and event bookings are non-refundable. If you are unable to attend, you may request to transfer your place to another person or another event, subject to approval and availability. Transfers are not guaranteed and may be refused, especially close to the event date or where eligibility, capacity, safety, or administration issues apply.

Deposits and Balances

Where an event is booked with a deposit, the deposit secures your place and is non-refundable unless we cancel the event and no suitable alternative is offered. Any remaining balance must be paid by the stated deadline. Failure to pay the balance may result in cancellation of your place without refund of the deposit.

Promotional Codes

Promotional codes must be used at checkout. We cannot apply discounts retrospectively after purchase.

Event Changes and Substitutions

Events may include multiple instructors, presenters, performers, trainers, sessions, or activities. By booking, you acknowledge that you are booking the event experience as a whole and not any specific named instructor, presenter, class slot, timetable, or activity. We may change presenters, instructors, venues, timetables, session content, or delivery format where necessary. Such changes do not automatically entitle you to a refund or partial refund, provided the event is still delivered in a substantially similar way.

Cancellation or Postponement by Us

We may cancel, postpone, relocate, or adapt an event due to circumstances including instructor illness, low attendance, venue issues, weather, transport disruption, safety concerns, government restrictions, or other circumstances outside our control. Where we cancel or postpone an event, we may offer a rescheduled date, alternative event, ticket credit, or refund depending on the circumstances. We are not responsible for personal expenses such as travel, accommodation, meals, childcare, visas, insurance, or other costs incurred in connection with an event.

Force Majeure

We are not liable for failure or delay caused by events outside our reasonable control, including extreme weather, natural disasters, war, terrorism, strikes, transport disruption, pandemics, infectious disease outbreaks, government restrictions, venue closure, power failure, or other emergencies. Where possible, we will take reasonable steps to reschedule, relocate, adapt, or credit the affected booking.

Equipment Requirements

For events involving Kangoo Jumps® activity, genuine, original Kangoo Jumps® rebound shoes and compatible original components are recommended, unless we confirm otherwise in writing. Counterfeit, imitation, unsafe, altered, modified, or non-approved equipment may be refused. We reserve the right to refuse participation where equipment appears unsafe, unsuitable, damaged, incorrectly adjusted, or non-compliant.

Conduct and Safety

Participants must follow instructions from instructors, staff, venue personnel, safety stewards, and security. We may refuse entry or remove any participant who:

  • appears intoxicated or under the influence of drugs;

  • behaves aggressively, disruptively, or inappropriately;

  • fails to follow safety instructions;

  • uses unsafe or prohibited equipment;

  • causes risk to themselves or others;

  • damages property or equipment;

  • breaches these Terms.

No refund will be issued where refusal or removal is due to misconduct, unsafe behaviour, or breach of these Terms.

Prohibited Items

Prohibited items may include alcohol, illegal drugs, intoxicating substances, weapons, sharp objects, glass, fireworks, flares, smoke devices, hazardous materials, unauthorised sound systems, and any item considered unsafe by us or the venue. Certified assistance animals are permitted where appropriate and subject to venue rules.

Media, Photography and Promotion

Photography and filming may take place at events for documentation, safety, training, and promotional purposes. By attending, you acknowledge that you may appear in general event photography or video. Where practical, we will respect reasonable requests not to be featured prominently in marketing materials. For close-up promotional content, testimonials, interviews, or identifiable children’s content, we may request additional consent where appropriate. You must not use our event content, branding, photography, videos, or training materials for commercial purposes, competing events, misleading promotion, or brand misrepresentation without written permission.

Intellectual Property

All event materials, routines, training content, choreography, manuals, documents, graphics, branding, and media created by or for us remain our intellectual property or licensed content. You must not copy, reproduce, record, distribute, teach, sell, publish, or commercially exploit event materials without written permission.

Liability

Participation is subject to the Health & Fitness Waiver and Safety Guidelines. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded. Subject to the above, we are not liable for indirect losses, personal expenses, loss of enjoyment, loss of opportunity, or travel/accommodation costs.

Personal / Private Hire Agreement​

Last updated: 19/05/2026

Scope

This agreement applies to private, non-commercial hire of rebound shoes or related equipment. Private hire means use for personal, family, or household purposes only. Commercial use, paid classes, public events, group activities, corporate bookings, school bookings, instructor use, or any activity where participants are charged requires separate written approval and may be subject to commercial hire terms.

Hire Duration

The hire period is agreed at the time of booking. Standard hire is up to 3 days unless otherwise agreed. Extended hire must be requested in advance and may incur additional charges.

Delivery, Collection and Courier Hire

Local delivery or collection may be available within agreed areas. UK-wide courier hire may be available at additional cost. For courier hire, equipment may be dispatched before the hire period begins. You must be available to receive the equipment, inspect it on arrival, and return it on time using the agreed method. We are not responsible for delays caused by third-party couriers, but we will assist where reasonable.

Responsibility During Hire

You are fully responsible for the equipment for the entire hire period, from receipt or collection until returned and accepted by us. Equipment must be used only:

  • by the agreed hirer or approved users;

  • for private personal use;

  • on flat, clean, dry, suitable surfaces;

  • in safe environments free from hazards;

  • according to all safety and usage instructions.

Equipment must not be used in wet, muddy, abrasive, unsafe, or inappropriate conditions.

Condition of Equipment

All equipment is inspected and cleaned before hire. You must inspect the equipment on receipt and report any issue immediately. If no issue is reported before use, the equipment will be treated as received in good working condition. Equipment must be returned clean, complete, and in the same condition, allowing for fair wear and tear.

Deposits and Charges

A refundable deposit may be required. We may retain part or all of the deposit where equipment is returned late, damaged, incomplete, dirty beyond reasonable use, or not returned. Additional charges may apply up to the full replacement value of the equipment and any related losses. Deposits are normally refunded within 5 working days after inspection.

Cancellation and Refunds

Cancellations made at least 48 hours before dispatch, collection, or delivery may be refunded or rescheduled. Cancellations within 48 hours are non-refundable but may be rescheduled at our discretion and subject to availability. Once equipment has been dispatched, delivered, collected, or made available for hire, refunds are not normally available unless we cancel or the equipment is faulty.

Health & Safety

Use of rebound shoes involves physical activity and carries inherent risk. You confirm that all users are physically fit to participate, have no condition that makes use unsafe, and will stop immediately if they experience pain, dizziness, discomfort, or feel unwell.

Minors

If equipment is used by anyone under 18, they must be supervised by a parent, guardian, or responsible adult at all times. The hirer accepts full responsibility for minors using the equipment.

Loss, Theft and Damage

You are liable for loss, theft, or damage beyond fair wear and tear during the hire period. You must not alter, repair, modify, remove branding, lend, sub-hire, sell, or commercially exploit the equipment.

Liability and Indemnity

To the fullest extent permitted by law, we are not liable for injury, loss, or damage arising from private use of hired equipment unless caused by our negligence or another liability that cannot legally be excluded. You agree to indemnify Bluma Jumps UK, Rebound Club Southend, instructors, assistants, representatives, and venue partners against claims, costs, losses, or damage arising from your misuse, unsafe use, undeclared commercial use, breach of these terms, or failure to supervise users.

​

Event & Commercial Hire Agreement

Last updated: 19/05/2026

Scope

These terms apply to event, group, school, college, university, corporate, festival, community, birthday party, commercial, instructor-led, or organised hire bookings.

They apply where equipment or services are used for a group, public activity, business purpose, paid activity, or event environment.

Booking & Payment

A booking is confirmed when a deposit or full payment is received and accepted. A minimum booking value of £150 applies unless otherwise agreed in writing. The remaining balance must be paid before or on the day of the event, as agreed. We may adjust pricing based on participant numbers, location, travel, staffing, equipment requirements, venue requirements, risk level, or event duration. We may refuse, cancel, or suspend bookings where payment terms are not met.

Event Requirements

The hirer or organiser must ensure the venue provides:

  • a flat, safe, clean, and suitable surface;

  • adequate space for participants and equipment;

  • suitable ceiling height and access;

  • safe parking and unloading access;

  • access to the activity area within a reasonable distance;

  • any required permissions, venue approvals, insurance, safeguarding arrangements, or risk assessments.

Where vehicle access is required, minimum access clearance must be confirmed in advance.

Setup and Safety Checks

Adequate setup time must be provided for equipment unloading, fitting, adjustment, safety checks, and participant briefing. We may delay, shorten, adapt, or refuse delivery of an activity if setup conditions are unsafe or insufficient.

Instructor Provision

Bookings may include equipment hire only, instructor-led sessions or both. We reserve the right to require a qualified instructor or assistant for group bookings, public events, school/university/corporate bookings, large groups, minors, or any booking where we consider supervision necessary. Where an instructor is provided, all participants must follow instructions at all times.

Responsibility and Supervision

The hirer is responsible for:

  • ensuring participants behave safely;

  • providing adequate supervision, especially for minors;

  • ensuring all participants receive safety information;

  • ensuring participants follow instructions;

  • managing spectators and non-participants;

  • providing any legally required safeguarding or venue supervision.

For equipment-only hire, the hirer accepts full responsibility for safe use and supervision.

Health and Safety

The hirer confirms that participants are physically able to take part and have no known medical condition preventing safe participation. Participants must stop immediately if they experience pain, dizziness, discomfort, shortness of breath, or feel unwell. We may refuse participation to anyone considered unsafe, unsuitable, intoxicated, disruptive, or unable to follow instructions.

Equipment Responsibility

The hirer is responsible for equipment during the booking period. Equipment must be used appropriately and returned in good condition. The hirer is liable for loss, theft, damage beyond fair wear and tear, missing parts, or misuse. Charges may apply up to full replacement value.

Weather & Outdoor Events

Outdoor sessions are subject to weather and surface conditions. We may modify, delay, postpone, relocate, shorten, or cancel sessions where safety may be compromised by rain, wind, wet surfaces, extreme temperatures, poor visibility, unsuitable ground, or other hazards.

Cancellation & Changes

Cancellations made 7 days or more before the event may have the deposit transferred to a new date, subject to availability. Cancellations within 7 days are non-refundable. Changes to booking details are subject to availability and may incur additional charges.

Liability and Indemnity

To the fullest extent permitted by law, Bluma Jumps UK, Rebound Club Southend, its instructors, directors, assistants and representatives are not liable for injury, loss, or damage arising from unsafe venue conditions, participant behaviour, failure to follow instructions, inadequate supervision, undeclared medical conditions, or misuse of equipment. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded. The hirer agrees to indemnify Bluma Jumps UK, Rebound Club Southend, its instructors, directors, assistants and representatives against claims, costs, losses, or damage arising from the event, including third-party claims, where caused by the hirer’s breach of these terms, unsafe venue conditions, inadequate supervision, or participant misuse.

Media & Promotion

Photos and videos may be taken for promotional purposes unless the hirer requests otherwise in writing before the event. For events involving minors, schools, or safeguarding-sensitive environments, the hirer must ensure appropriate permissions are in place and communicate any restrictions before the event.

Branding & Reputation

Equipment, branding, and materials must not be altered, misused, copied, or presented in a way that may damage the reputation of Bluma Jumps UK, Rebound Club Southend, Kangoo Jumps®, or associated brands.

​Fraud, Misuse & Abuse Policy

Last updated: 19/05/2026

Purpose

At Bluma Jumps UK, we are committed to providing fair, professional, and supportive service to all customers. We also reserve the right to protect our business, products, instructors, staff, and customers against fraud, misuse, abusive conduct, and dishonest activity. This policy applies to all purchases, bookings, equipment hire, events, classes, workshops, and interactions with our business.

Examples of Fraud or Misuse

Fraudulent or abusive behaviour may include, but is not limited to:

  • False claims of non-delivery

  • Returning used products as “unused”

  • Returning different items to those originally supplied

  • Intentionally damaging goods and claiming they arrived faulty

  • Misuse of warranty or returns procedures

  • Chargeback abuse or unjustified payment disputes

  • Providing false information, including size, weight, address, or identity details

  • Commercial use of products or hire equipment without permission

  • Unauthorised use of our branding, photos, videos, or intellectual property

  • Misrepresentation of affiliation with Bluma Jumps UK, Rebound Club Southend, or Kangoo Jumps®

  • Threatening, abusive, discriminatory, defamatory, or harassing behaviour toward staff, instructors, venues, or customers

Our Rights

Where fraud, misuse, or abusive conduct is suspected, we reserve the right to:

  • Refuse or cancel orders or bookings

  • Refuse returns, exchanges, or warranty claims

  • Withhold refunds where legally permitted

  • Request further evidence or identification

  • Report suspicious activity to payment providers, couriers, platforms, insurers, or relevant authorities

  • Restrict or permanently block future purchases or bookings

  • Recover losses, costs, damages, or unpaid balances through appropriate legal channels

Fair Assessment

All claims and concerns are assessed reasonably and individually. Genuine customers with legitimate issues will continue to receive support in line with UK consumer law.

Nothing in this policy affects your statutory rights.

​Privacy Policy

Last updated: 19/05/2026

1. Introduction

Your privacy and the protection of your personal data are important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, purchase products, book services, attend classes or events, hire equipment, or otherwise interact with our business.

We operate as:

Bluma Jumps UK (sole trader), also operating as Rebound Club Southend
Owner: Agnese Bluma
Email: blumajumps@gmail.com
Registered Office: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, UK

2. Legal Compliance

This policy complies with:

  • UK GDPR

  • Data Protection Act 2018

  • Privacy and Electronic Communications Regulations (PECR)

3. Personal Data We May Collect

We may collect:

  • Name

  • Address

  • Email address

  • Telephone number

  • Order and booking history

  • Payment confirmations

  • Delivery information

  • Website usage data

  • IP address and browser/device information

  • Marketing preferences

  • Communications and customer service records

  • Safety-related information relevant to participation or equipment fitting

  • Health-related information voluntarily provided for safe participation or equipment adjustment purposes

We do not store full card payment details.

4. How We Collect Data

We may collect data when you:

  • Place an order

  • Book a class or event

  • Hire equipment

  • Contact us

  • Subscribe to newsletters or marketing

  • Complete forms or waivers

  • Use our website

  • Interact with our social media or advertisements

We may also receive information from trusted third-party providers such as payment processors, delivery companies, booking systems, analytics providers, and advertising platforms.

5. How We Use Your Data

We use personal data to:

  • Process orders and bookings

  • Deliver products and services

  • Provide customer support

  • Manage classes, events, and equipment hire

  • Improve website performance and customer experience

  • Send service updates and communications

  • Send marketing communications where permitted

  • Prevent fraud and misuse

  • Comply with legal and accounting obligations

We never sell your personal data.

6. Legal Basis for Processing

We rely on one or more of the following legal bases:

  • Contractual necessity

  • Legal obligation

  • Legitimate interests

  • Consent

  • Explicit consent where required for special category data

7. Data Sharing

We may share personal data with trusted service providers where necessary, including:

  • Payment processors

  • Delivery and courier providers

  • Website and hosting providers

  • Booking and communication platforms

  • Analytics and advertising providers

  • Professional advisers or authorities where legally required

All third parties are expected to process personal data securely and lawfully.

8. International Transfers

Some providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.

9. Data Security

We use reasonable technical and organisational measures to protect personal data, including secure systems, SSL encryption, restricted access, and reputable payment providers. However, no online system can be guaranteed completely secure.

10. Data Retention

We retain personal data only as long as reasonably necessary for legal, accounting, safety, insurance, or operational purposes. Typical retention periods may include:

  • Orders and accounting records: up to 6–10 years

  • Customer service records: up to 2 years

  • Safety and waiver records: up to 5 years

  • Marketing records: until consent is withdrawn or records become inactive

11. Your Rights

You may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO) https://www.ico.org.uk

13. Children’s Privacy

Our website is not intended for independent use by children under 13. Where children participate in activities, information should be provided by a parent, guardian, school, or responsible adult.

14. Cookies

Please see our Cookie Policy for information about cookies and tracking technologies.

15. Contact

For privacy-related queries, please contact:

📧 blumajumps@gmail.com

16. Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

​Cookie Policy

Last updated: 19/05/2026

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve user experience, remember preferences, analyse traffic, and support advertising. Cookies may be:

  • Session cookies (deleted when you close your browser)

  • Persistent cookies (stored until expiry or deletion)

2. How We Use Cookies

We may use cookies to:

  • Operate the website

  • Enable shopping basket and checkout functionality

  • Improve website performance and usability

  • Remember user preferences

  • Analyse visitor behaviour and website traffic

  • Support security and fraud prevention

  • Deliver relevant advertising and marketing

  • Measure advertising performance

3. Types of Cookies We Use

Strictly Necessary Cookies:

These cookies are essential for the operation of the website and do not require consent. Examples may include:

  • Shopping basket functionality

  • Security and fraud prevention

  • Checkout and payment processing

  • Cookie consent preferences

Functional Cookies:

These cookies remember preferences and improve usability.

Analytics Cookies

These cookies help us understand how visitors use the website. Examples may include:

  • Wix Analytics

  • Google Analytics

These cookies are used only where consent has been provided where required by law.

Marketing & Advertising Cookies

These cookies may be used to show relevant advertisements and measure campaign performance. Examples may include:

  • Meta / Facebook Pixel

  • Google Ads

These cookies require your consent.

4. Third-Party Cookies

Third-party providers such as Wix, Google, Meta, PayPal, Stripe, or other service providers may place cookies through our website.

These providers may process data in accordance with their own privacy policies.

5. Cookie Consent

When you first visit our website, you should be given the option to:

  • Accept all cookies

  • Reject non-essential cookies

  • Manage cookie preferences

You may change or withdraw your preferences at any time.

6. Browser Controls

You may also manage cookies through your browser settings. Blocking some cookies may affect website functionality.

7. Updates

We may update this Cookie Policy from time to time. The latest version will always be available on our website.

8. Contact

For questions regarding cookies or privacy:

📧 blumajumps@gmail.com

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Legal

Website Terms & Conditions

Events Terms & Conditions

Class Bookings & Cancellations

Privacy Policy

Cookie Policy

Health & Fitness Waiver

Personal Hire Agreement

Commercial Hire Agreement

Fraud, Misuse & Abuse Policy​

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www.blumajumps.co.uk​​

Copyright © 2026 Bluma Jumps UK. All rights reserved.

The Official Kangoo Jumps® Distributor in the United Kingdom for the original rebound shoes designed for low-impact, high-energy fitness. Rebound Club Southend is a trading name of Bluma Jumps UK.

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