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Delivery / Shipping Policy

  • Delivery costs are additional to the product displayed price and vary depending on the delivery service you select as well as the quantity/weight of goods ordered. It is your responsibility to specify the correct and exact delivery address. Please note, we are currently unable to deliver to PO Boxes. 

  • We always aim to dispatch all goods in stock as quickly as possible. Orders are usually processed within 6-24hrs, at busier times it may take longer. If paid by 11am Mon-Fri, the order most often is dispatched the same day. If paid after 11am Mon-Fri, the order will be dispatched next working day. References to "working day" shall mean any day of the week, excluding Weekends / Public / Bank Holidays. Orders made over the weekend or public / Bank holiday will be dispatched next working day. Delivery usually takes 1-4 working days once dispatched, depending on your location, the courier's workload and the service you select. All delivery dates specified on our Website and in any correspondence are estimates only. This means that We will not be responsible if goods are delivered outside those times and we will not be liable for the consequences of any delay. If you pre-order goods, then we will reserve your goods and will dispatch as soon as they become available (terms and conditions discussed prior to payment). Weekend / Bank / Public holidays are not included.

  • We use trusted delivery services, such as Royal Mail, ParcelForce and DPD Local. On a very rare occasion it may be another courier.

  • We may split delivery of your order into several parcels based on stock availability and the size of the order. You will then be notified if this is the case. You will not be charged extra for this method of shipping. Any additional consignments for delivery will be sent using the "UK Delivery option: Express Delivery" and you will receive the tracking for it in advance.

  • You can choose your order to be collected in person. Your parcel can only be collected within the allocated time slots and location agreed between both parties. Please note that if you would like someone else to collect the parcel on your behalf, you will need to notify us about that prior to collection and they will either need proof of your identity or identification with the same surname as yours.

  • For collection in person, please ensure you have your order number and a form of ID. If you don't have both, you will not be able to collect your Order. Acceptable forms of ID are: • Cheque Guarantee / Credit / Debit Card, • Bank / Building Society Book, • Valid Passport, • Cheque Book, • Drivers Licence, • Utility Bill. For under 18s: • National Insurance Card, • Medical Card.

Every single product we sell is carefully inspected and wrapped up safely before dispatched.

Our customers are our No.1 priority! 

Kangoo Jumps Warranty

Kangoo Jumps® products are warranted by the Official Distributor in the UK Bluma Jumps Limited to be free from defects in workmanship and materials. Every single KJ rebound shoes pair and any other item is carefully inspected before posting out to customers. However, if found to be defective, replacement or repair will be authorised subject to the following limitations:

  • The Warranty shall be in effect for a period of 12 months from the date of purchase or delivery date. The warranty on Shells, T-Springs and metal coil spring components is however limited to 3 months.

  • The Warranty is valid for defects in materials or workmanship only and does not include normal wear and tear. You will be asked to post the defected item back to us in order to qualify for a replacement.

  • The Warranty does not cover any unprofessional use or damage made on purpose.

The Official Distributor’s sole liability from this sale and this Warranty is limited to repair or replacement of defective product or component. If the boot portion is defective, the entire product will be replaced. If a component is defective, only that component will be replaced. We do not accept Warranty reports over the phone or in text message.

 NO WARRANTY OTHER THAN THE LIMITED WARRANTY PROVIDED HEREIN IS MADE EITHER EXPLICIT OR IMPLIED.

Please refer to our full Refund and Exchange Policy.

Refund and Exchange Policy
All returns / exchanges / damages must be reported in writing to info@blumajumps.co.uk or by using our Contact us form. We do not accept these reports over the phone or in text message. It is only the original purchaser who can report and request return and/or refund for the order. You must give us a clear statement that you would like to either cancel or exchange the order. You must include your name, address, order details and some contact information such as email and/or telephone number. Once approved, we will send you the code and return address. We DO NOT accept returns at our registered address. No returns are processed without the return code.   
Changed your mind or not happy?
If you changed your mind and/or are not happy with our products, you must tell us within 14 calendar days of receiving goods that you want to cancel your order. You then have another 14 calendar days to return the goods back for a full refund, provided they have not been used or fitted and are returned with the original packaging and all original product inserts and accessories, where applicable, that forms part of the goods with a valid proof of purchase. Original outer box, where applicable, is not torn and DO NOT TAPE directly on the box when repacking. All products must be wrapped up/boxed safely and in a non-transparent material. We must refund within 14 working days of receiving the goods back.   
Incorrect or defective products?
Every single Kangoo Jumps rebound shoe pair and other products are very carefully inspected before posting out to customers. However, if you received an incorrect product or products are found to be faulty or defective, you must report it to us within 14 calendar days of receiving goods and whether you want to exchange or receive a refund. In your report message/email you must include as much evidence of the damage as possible - photos, videos, description. You then have another 14 calendar days to return the goods once you have told us. We must exchange or refund you within 14 working days of receiving the goods back. If we don't have the item you want to exchange to, we will process a refund instead. You should receive an email with the details of your return and if we are providing you with an exchange or a refund.
My parcel has arrived damaged
If your parcel has arrived damaged, whether the box or the contents, we need to be notified as soon as possible, so that we can submit a damage report with the courier who usually hold a picture as a proof of the delivered package. Open damage (outer packaging damaged) must be reported directly upon delivery, but no later than 24 hours of the receipt of delivery. You must provide an exact description of the situation as well as clear photos and/or video. Hidden damage (outer packaging undamaged, item damaged / missing) must be reported within 7 calendar days of the receipt of delivery. You must provide an exact description of the situation as well as clear photos and/or video. If damage reports are submitted outside of the deadline, we reserve the right to refuse to process or reimburse them.
Do I qualify for refund/exchange?
We reserve the right not to offer a refund if: we do not receive the goods by the required date; the goods from a cancelled order have been used, broken or if they are returned incomplete. We cannot organise a refund if products have been damaged on purpose, used outside of their means, or damaged an item by trying to repair it yourselves or someone else did it for you. Please note that you may be asked to provide clear pictures and/or video showing the damage or faulty item.   
Return costs
Any returns, whether for refund or exchange, are at your own risk until they are received by us and subject to satisfactory inspection by us. You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all items that are being returned. Please note it is the customers' responsibility to cover the cost of return. We recommend that customers use trusted courier and/or tracked postage. Please retain your proof of postage as we will need that to reimburse you the cost of the return (max of £9.99 including VAT) for the faulty items. This will be done once the return has been processed. 
How and when I will receive a refund?
We try and process all returns as quickly as possible. You should receive a confirmation email within 7-14 calendar days of having returned the items and satisfactory inspection by us. Any refunds minus your original shipping charge where applicable (except for damaged / faulty items where you will receive a full refund) will be refunded to the same payment method you used when you placed the order. Please allow 2-7 working days for the refund to appear in your bank account.    
This policy operates in addition to any other statutory rights you may have as a consumer.

Size / Colour / Image Disclaimer
The information provided on this Website is for general information purposes and use only. Every endeavour is made to keep the product information complete and correct, however the customer is responsible for ensuring the product they purchase is suitable for their specific requirements. For personalised service and recommendations, please contact us here or via email prior to making a purchase. Please note any advice given by our staff will be based on the information provided at the time by the customer and therefore we will only be responsible for correct advice per that information, not the actual situation. Despite every effort to provide accurate images for each product, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. We will not accept responsibility for any colour or design differences that are not factory faults. When placing an order with us you agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our Website. Any returns for a product due to customer dissatisfaction with a finish (that is not a fault) will need to comply with our Refund and Exchange Policy.

General Data Protection Regulation (GDPR)
When it comes to your personal data, safety and transparency we take the top priority here at Bluma Jumps. To help you understand what information we collect about you, how we use it and what rights you have, we have prepared this detailed Privacy Policy. Bluma Jumps Ltd. is committed to protecting the privacy and security of your personal information, such as your name, surname, address, telephone number, email, medical issues, but not limited to. The information you give allows us to provide you with the best experience with our products and services. We only collect personal information from you when you use our website and services. We use your personal information to fulfil the collaboration with you and provide you Kangoo Jumps and/or other goods and services, to comply with our legal obligation, protect your vital interest, or as may be required for the public good. Read full version of the policy here.

Children's Online Policy
We are committed to preserving online privacy for all of the Website visitors, including children. This site is a general audience site.  Consistent with the Children's Online Privacy Protection Act (COPPA), We will not knowingly collect any information from, or sell to, children under the age of 13. If you are a parent or guardian who has discovered that your child under the age of 13 has submitted his or her personally identifiable information without your permission or consent, we will remove the information from our active list, at your request. To request the removal of your child's information, please contact us, and be sure to include in your message the same login information that your child submitted.

Fraud & Deception
Unfortunately, over time we have realised that not everyone is willing to play fair when using our services. Products bought are used in unforeseen circumstances and then at a later stage fraudulently tried to be returned for an exchange or refund. Every single product sold on www.blumajumps.co.uk is carefully inspected and wrapped up safely before dispatched. It is your responsibility to choose a suitable product, e.g., the correct size and weight adjustment when purchasing KJ rebound boots. Please, take your time to contact us before purchasing if unsure. Any claims being made in relation to our service will be dealt through the strictest legal proceedings and all costs in relation to these claims being raised will be recovered from the customer.
For the purposes of security and detection of fraudulent behaviour, we have implemented an automated control system. This system makes use of cookies and other similar tracking technologies, to track and analyse certain behaviours of the users on the site associated with their IP addresses and other personal data associated with the browsing on the site. The consequence of such processing is that, if a visitor attempts to engage in fraudulent conduct on the site (for example in order to benefit several times from the same promotion without having the right to do so), we reserve the right to exclude such persons from the promotion or to take any other appropriate measures for our own protection.

What is a Cookie?

When you interact with the blumajumps.co.uk, we try to make that experience simple and meaningful. When you visit blumajumps.co.uk, our web server sends a cookie to your computer. Cookies are small pieces of information which are issued to your computer when you visit a website and sometimes track information about your use of blumajumps.co.uk. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when return to blumajumps.co.uk and will last for longer. Cookies may be set by the website you are visiting ("first party cookies") or may be set by other websites who display content on the page you are viewing ("third party cookies").

How do we use Cookies?

We use cookies to:

  • Remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get;

  • Customise elements of the promotional layout and/or content of the pages of blumajumps.co.uk;

  • Collect anonymous statistical information about how you use the Site (including how long you spend on blumajumps.co.uk) and where you have come to the Site from, so that we can improve blumajumps.co.uk and learn which parts of blumajumps.co.uk are most popular with visitors; and

  • Gather information about the pages on the Site that you visit and also other information about other websites that you visit, so as to place you in a “market segment". This information is only collected by reference to the IP address that you are using, but does include information about the county and city you are in, together with the name of your internet service provider.

Some of the cookies used by the Site are set by us, and some are set by third parties who are delivering services on our behalf.

How to manage Cookies?

Most of browsers, smartphones and other web-enabled devices are typically set up to accept cookies.

You have different options to manage the cookies on your computer or device. You can change your browser settings to prevent cookies from being accepted, or, depending on which browser you are using, you might be able to receive an alert when a website is trying to place one on your browser. With most browsers you can allow first party cookies to be set but refuse third party cookies.

You can delete cookies stored in your browser by using a function in your browser. Whilst this does not mean you won't collect cookies in the future, it gives you freedom to delete your cookies after you have been online. This function is often known as 'clearing cookies'. Clearing your cookies on one browser of one device does not automatically clear them on another. You need to clear all browsers on all channels independently.

You can find some helpful information about controlling your cookies on www.aboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser.

Please note, however, that by blocking or deleting cookies used on the Site, you may not be able to take full advantage of blumajumps.co.uk.
Cookies stored and used by Bluma Jumps:

Functional cookies : these enable you to use the main functions of the website, such as managing your shopping cart or remaining logged in while you browse the website.

Personalised cookies : these enable you to visit the website in a personalised way based on your previous visits and purchases, etc. These cookies enable you to quickly find the best offers corresponding to your interests.

Advertising cookies : these enable you to receive offers from Bluma Jumps on external partner websites.

Do I need to accept Cookies?

To make full use of our website, cookies need to be enabled on your browser; certain features will not work if you reject cookies. Cookies are used to offer a personalised experience when browsing the website on your computer, tablet, mobile phone...

Please note that if you disable cookies, it will restrict your experience on our site and you will not be able to set up an account, login to an existing one and purchase online.

Do Cookies contain my personal information?

Cookies do not contain confidential information such as your home address, telephone number or credit card details.

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