Orders and Payments
All orders placed through our website are subject to availability and confirmation of the order price. We reserve the right to refuse or cancel any order at our sole discretion. Prices for our products are subject to change without notice. Payment must be received in full before goods are dispatched. We accept various payment methods, as listed during checkout.
Delivery / Shipping Policy
Last updated: 14 November 2025
1. Delivery Charges
Delivery costs are not included in the product price displayed on our website. They will be added at the checkout and vary based on the delivery service selected as well as the weight and quantity of goods ordered.
2. Delivery Address
You are responsible for providing a complete and accurate delivery address at the time of purchase, including street name, house/flat number, city, region, and postcode. Use the Additional Information box at checkout to include any relevant delivery instructions that may assist the courier. We are currently unable to deliver to PO Boxes.
3. Order Processing & Dispatch
We aim to dispatch all in-stock items as promptly as possible.
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Orders are typically processed within 1–24 hours.
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Orders placed and paid for by 11:00 AM (Monday to Friday) are usually dispatched the same working day.
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Orders placed after 11:00 AM, or on weekends or public/bank holidays, will be dispatched on the next working day.
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A "working day" refers to any weekday excluding weekends and public or bank holidays.
4. Delivery Timeframes
Once dispatched, delivery typically takes 1–4 working days, depending on your location, the courier’s workload, and the chosen service. All delivery dates are estimates only. We are not liable for any delays or for consequences arising from delivery times exceeding the estimated window.
5. Pre-Orders
Pre-ordered items will be reserved and dispatched as soon as they become available. Specific terms (if any) will be discussed prior to payment.
6. Delivery Partners
We work with reputable third-party couriers such as Royal Mail, ParcelForce, DPD Local, and others. Couriers may delegate responsibilities to affiliated partners. Our delivery terms extend to them accordingly. By placing an order, you agree to both Bluma Jumps UK’s policies and the terms and conditions of the selected courier, available on their respective websites (e.g., Royal Mail, ParcelForce, DPD Local).
7. Parcel Protection & Responsibility
Parcels are shipped with standard courier protection (typically £20–£50). No additional insurance is provided unless arranged prior to dispatch. Orders over £200 and all KJ rebound shoes, are shipped with tracking regardless of the chosen service. You must ensure someone is available to receive the parcel, or promptly arrange redelivery if a delivery attempt is missed. Unless otherwise specified at checkout (e.g., “Do not leave unattended,” “Deliver to recipient only”), it is assumed that the delivery location is secure and that parcels may be left in a safe place, in accordance with courier guidelines. Bluma Jumps UK is not responsible for parcels that go missing after the courier confirms successful delivery.
8. Kerbside Pickup (Customer-Arranged Shipping) or In-person collection
You may choose free Kerbside Pickup or provide your own postage label by leaving a note at checkout. Please contact us for parcel dimensions and weight. Send us your postage label within 24 hours of placing your order by replying to your order confirmation email.
You may also collect your order in person at an agreed time and location. Please bring your order number and valid ID. If someone is collecting on your behalf, you must notify us in advance. They must provide proof of your identity or ID with the same surname. Accepted forms of ID: Cheque guarantee / debit / credit card; Passport; Driver’s licence; Utility bill.
9. Split Shipments
Your order may occasionally be shipped in multiple parcels for logistical reasons. If this occurs, we will notify you. There is no additional cost to you. Extra consignments will be sent via our Express Delivery service, and separate tracking details will be provided.
10. Product Handling & Care
Every product is thoroughly inspected and securely packaged before dispatch to ensure they arrive in perfect condition.
11. Customer CommitmentWe aim to provide outstanding customer service.
If you have any questions about delivery, please contact us and we will be happy to help.
12. Governing Law
These Terms, Policies and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, or, where applicable, Scotland or Northern Ireland.
13. Contact Information
If you have any questions about these Terms, Policies, our products, or your order, please contact us directly.
Refund and Exchange Policy
Last updated: 14 November 2025
This policy applies to purchases made directly through www.blumajumps.co.uk as well as through our approved UK Kangoo Jumps dealers. It operates in addition to your statutory consumer rights under UK law. At Bluma Jumps UK, we want you to feel confident and satisfied with your purchase. Please read the policy below for guidance on returns, exchanges, faults, and parcel damage.
1. Reporting Returns, Exchanges & Damages
All return, refund and exchange requests must be submitted in writing to:
📧 blumajumps@gmail.com or via our Contact Us form or as a reply to your order confirmation email.
We do not accept reports via telephone, text or social media. Only the original purchaser may submit a request. When contacting us, include:
A clear statement of whether you wish to cancel, return, or exchange; Your full name, address, order number and contact details; A brief explanation of the issue; Supporting evidence (photos/videos for faults, damage or incorrect items). Once approved, we will issue a Return Code and provide the correct return address. Returns sent without a Return Code or sent to an incorrect address will not be accepted.
2. Change of Mind / Unwanted Items
Under the Consumer Contracts Regulations 2013, you may cancel your order:
Within 14 calendar days of receiving your goods; You then have a further 14 calendar days to return them.
Conditions:
Items must be unused, unfitted and in original packaging; All inserts, accessories, manuals and labels must be included; Outer packaging must not be taped directly - use protective outer wrapping; Items must be securely packaged to prevent damage in transit.
Refunds will be issued within 14 working days after we receive and inspect the return.
3. Incorrect Items or Missing Parts
If you receive the wrong product or something is missing, you must notify us within 48 hours of delivery and provide photos/videos and a brief description of the issue. You may request a refund or exchange. Goods must be returned within 14 calendar days of reporting the issue. We will process refunds or replacements within 14 working days of receiving the return. If a replacement is unavailable, a refund will be issued.
4. Faulty or Defective Goods
Under the Consumer Rights Act 2015, you may be entitled to a repair, replacement or refund. You must report faults within 14 calendar days of receiving the item. Please provide clear images or videos showing the issue. You then have 14 calendar days to return the faulty item. Refunds or replacements will be issued within 14 working days after inspection. If a replacement is unavailable, we will issue a refund.
5. Damaged Parcels
To assist with courier claims, damage must be reported promptly:
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Open damage (visible external packaging damage): report within 24 hours
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Hidden damage (product damage but packaging intact): report within 7 calendar days
If only the outer packaging is damaged, the product and internal packaging must remain intact.
Provide:
Photos/videos of outer packaging; Photos/videos of product condition; A description of the damage.
Reports made after the deadlines may not qualify for a refund or replacement.
6. Eligibility for Refund or Exchange
We may refuse a refund or deduct an appropriate amount if:
The return request is outside permitted timeframes; Items are used, damaged or incomplete; Damage occurred due to misuse, improper care or unauthorised repairs; The reason for the return is found to be incorrect or false; Returned items submitted as faulty are found to have no defect - a 10% inspection/admin fee may apply.
7. Return Costs
The customer is responsible for return shipping costs, unless the item is faulty, damaged or incorrect; Items remain the customer’s responsibility until safely received by Bluma Jumps UK; Goods must be securely packaged to avoid damage in transit; We strongly recommend tracked and insured postage.
If your return is accepted due to a fault or error on our part, we will reimburse reasonable return postage costs up to £12.99 upon proof of posting. In some cases, we may provide a prepaid return label. If items become damaged during return transit due to poor packaging, we reserve the right to reject the return or deduct the cost of the damage.
8. Refund Timeframes & Payment Method
Refunds will only be processed once we have received and inspected the returned item. Refunds will be issued to the original payment method. Depending on your bank or payment provider, refunds may take 5–10 working days to appear. Original delivery charges are non-refundable unless the goods were delivered damaged or faulty.
9. Fraudulent or Misleading Claims
We reserve the right to investigate and refuse claims that appear fraudulent, misleading or inconsistent with the evidence provided. Confirmed fraudulent claims may be: Reported to relevant authorities; Excluded from future warranty or return eligibility; Subject to recovery of costs.
10. Your Statutory Rights
Nothing in this policy affects your statutory rights under:
The Consumer Rights Act 2015; The Consumer Contracts Regulations 2013; Other applicable UK consumer protection laws.
Kangoo Jumps® UK Warranty Policy
Last updated: 14 November 2025
Kangoo Jumps® products purchased through Bluma Jumps UK or any authorised UK reseller/dealer are covered by a limited manufacturer’s warranty against defects in materials or workmanship. Bluma Jumps UK acts as a retail seller and authorised warranty facilitator for Kangoo Jumps® products within the United Kingdom. This warranty is issued by the manufacturer and administered through us for UK customers. This policy explains what is covered, what is not covered, and how to make a warranty claim.
1. Warranty Coverage
This warranty applies to:
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Kangoo Jumps® rebound shoes
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Kangoo Jumps® spare parts and accessories
All products are inspected before dispatch. If a manufacturing defect is identified, we will arrange, at our discretion:
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repair of the defective component, or
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replacement of the defective part or complete product (depending on the fault)
Warranty claims are assessed on a case-by-case basis.
2. Warranty Duration
The manufacturer provides the following warranty periods from the date of purchase or delivery (whichever is later):
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Main Boot Structure & Assembled Frame: 12 months
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Replaceable Components (including but not limited to): Shells, T-Springs, Metal coil-spring components, Liners, Rubber soles, Clamps: 3 months
3. What the Warranty Covers
The warranty applies exclusively to:
Manufacturing defects in materials or workmanship; Products purchased through Bluma Jumps UK or an approved / authorised UK reseller; Defects that appear under normal use during the applicable warranty period. To assess any claim, we may request that the defective product or part be returned for inspection.
4. What the Warranty Does NOT Cover
This warranty does not cover damage or issues caused by:
Normal wear and tear; Incorrect or improper assembly; Accidental damage (drops, impacts, crushing); Misuse, neglect, overloading or reckless use; Improper maintenance or storage; Modifications, alterations or repairs by unauthorised persons; Faults arising from use outside the product’s intended purpose; Damage caused by commercial or professional use (unless stated otherwise). Wearable rebound components naturally degrade over time and are considered consumables.
5. How to Make a Warranty Claim
All warranty claims must be submitted in writing to:
📧 blumajumps@gmail.com or via the Contact Us form on our Website. We cannot accept claims via phone, text message or social media.
When submitting your claim, include:
Your full name and contact details; Proof of purchase (order number or receipt); Clear description of the problem; Supporting evidence (photos and/or videos of the defect). After our initial review, we may request the product or component to be returned for further inspection. Returns without prior approval will not be accepted.
Warranty-related returns are processed according to our Refund & Exchange Policy.
6. Limitations of Liability
This warranty is non-transferable and applies only to the original purchaser. Our responsibility is limited to repairing or replacing the defective part or product. If a specific component is defective, that component will be replaced (not the full shoe). If the main boot shell or core structure is defective, the full unit may be replaced at our discretion. No additional warranties - express or implied - are provided, including warranties of fitness for a particular purpose. This warranty does not cover any indirect or consequential loss.
7. Your Statutory Rights
Nothing in this warranty affects your legal rights under UK consumer law. Your rights under the Consumer Rights Act 2015 include:
Goods must be of satisfactory quality; Goods must match their description; Goods must be fit for purpose. If a product is faulty within the first 30 days, you may be entitled to a refund or replacement under statutory rights, independent of the manufacturer’s warranty.
This warranty operates in addition to your legal consumer protections.
Size, Colour & Image Disclaimer
Last updated: 14 November 2025
The information presented on www.blumajumps.co.uk is provided for general guidance only. While we take reasonable care to ensure that product descriptions, specifications and images are accurate and up to date, all content is provided on an “as is” basis and may be subject to change without notice.
1. Suitability of Products
It is the customer’s responsibility to ensure that any product purchased is suitable for their individual needs, fitness level and intended use. If you are unsure which product is right for you, we recommend contacting us via the Contact Form or by emailing blumajumps@gmail.com before placing an order. Any advice or recommendations provided by our team are based solely on the information you provide. We cannot be held responsible if a product is unsuitable due to incomplete, unclear or incorrect information supplied by the customer.
2. Product Colours and Images
We aim to display product colours and images as accurately as possible. However, actual products may vary slightly due to:
Differences in device screens, brightness or colour settings; Variation in lighting conditions during photography; Minor manufacturing tolerances allowed within industry standards. Such variations do not constitute a manufacturing defect. Returns based solely on colour, appearance or finish differences that do not affect product performance will be treated as change-of-mind returns under our Refund & Exchange Policy.
3. Sizing Information
All sizing charts, guides and information provided on the Website are intended as general guidance only. Fit and comfort may vary depending on:
Body shape or proportions; Usage and experience; Personal preference; Correct adjustment or setup of the product.
If you are uncertain about sizing, please consult our size charts or contact us before purchasing. Items returned due to incorrect size will not be considered faulty if they match the size ordered. These returns will be processed according to our Refund & Exchange Policy.
4. Acceptance of Terms
By placing an order through our Website, you acknowledge and accept that minor variations in size, colour or appearance may occur.
These variations do not affect your statutory rights regarding faulty or misdescribed goods under UK consumer law.
Children’s Online Privacy Policy
We are committed to safeguarding the privacy of all users of our website, including children. This website is intended for a general audience and is not specifically directed at children under the age of 13. In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we do not knowingly collect, process, or store personal data from children under the age of 13 without verified parental or guardian consent. Where services are likely to be accessed by children, we take reasonable steps to ensure that our content and any associated data processing meet the requirements of the ICO's Age-Appropriate Design Code (Children’s Code).
If you are a parent or legal guardian and believe that your child has submitted personal information to us without your consent, please contact us immediately at blumajumps@gmail.com. Please include any relevant information, such as usernames or order references, to help us identify the data. Upon verification, we will take appropriate steps to delete the information from our systems as quickly as possible.
We do not knowingly use children's personal data for marketing, profiling, or automated decision-making, and we do not sell personal information under any circumstances.
For more information about how we collect and process personal data, please see our Privacy Policy (see above).
Fraud & Deception Policy
Last updated: 14 November 2025
At Bluma Jumps UK, we are committed to maintaining a fair, honest, and transparent shopping experience for all customers. To protect our business and genuine customers, we have a strict policy regarding fraudulent activity, deception, and misuse of our delivery, returns, refund, or warranty processes. This policy applies to all purchases made through www.blumajumps.co.uk and through our authorised UK Kangoo Jumps® dealers.
1. Our Commitments
We take every reasonable step to ensure customers receive genuine, high-quality products in perfect condition:
Every order is inspected, assembled (where applicable), and securely packaged before dispatch. Product descriptions, size guides, and technical specifications are provided to help customers make informed choices. Our customer support team is available to answer questions regarding size, weight ranges, fit, usage, and product suitability before purchase. Tracking and delivery documentation is retained for verification and fraud prevention.
2. Customer Responsibilities
To help maintain a fair system for all customers, we ask that you:
Review all product details, sizing guides and specifications before placing an order. Provide accurate information when contacting customer support. Ensure returned items are unused, in suitable protective packaging, and include all inserts, accessories and original packaging (unless otherwise agreed). Report delivery issues or faults truthfully and within the stated timeframes. Misrepresentation of product condition, usage, or delivery issues may result in restricted return eligibility.
3. Fraudulent or Deceptive Claims
We take all suspected fraudulent activity seriously. This may include (but is not limited to):
Claiming an item was not received when tracking confirms delivery. Returning products that have been used, damaged, altered, or tampered with, while claiming they are “unused” or “faulty”. Providing falsified photos, videos or descriptions of defects. Attempting to obtain multiple refunds or replacements for the same order. Initiating chargebacks on legitimate orders. Using false identities, addresses, payment details, or contact information. Repeated “claims” patterns inconsistent with genuine customer behaviour. Abuse of warranty or return rights.
In such cases, we may take the following steps:
Suspend the return or refund while a full investigation is carried out. Request additional evidence or clarification. Decline the claim if evidence supports misuse or deception. Restrict future purchases or services from our Website.
4. Investigations & Withholding Refunds
Where fraudulent behaviour is suspected, refunds, replacements or exchanges may be withheld until the investigation is completed.
Investigations may include reviewing:
Delivery scans and courier GPS logs; Internal packaging photos taken before dispatch; Communication history; Account activity; Images/videos submitted by the customer. If the claim is found to be false or misleading, the refund or replacement will be denied.
5. Consequences of Proven Fraud
If fraudulent activity or deception is confirmed, we reserve the right to:
Refuse any refund, replacement, or exchange. Block future orders from the individual. Recover costs incurred due to the fraudulent behaviour. Report the case to: Action Fraud (the UK’s national fraud and cybercrime reporting centre); The police or relevant authorities; Courier or payment providers, if appropriate.
Examples of recoverable costs include: Replacement product value; Return postage; Administrative / investigation time; Chargeback fees.
6. Fairness & Transparency
We understand that genuine issues can occur, including courier errors or manufacturing faults. We will always treat customers with fairness, professionalism and respect, and we expect the same standard of honesty in return. This policy is not intended to discourage legitimate returns or concerns—only to protect against misuse that affects the fairness of our service for everyone.
7. Your Statutory Rights
Nothing in this policy affects your legal consumer rights under UK law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
Cookie Policy
Last updated: 14 November 2025
This Cookie Policy explains how Bluma Jumps UK (“we”, “us”, or “our”) uses cookies and similar technologies on www.blumajumps.co.uk (“the Website”). It outlines what cookies are, how and why we use them, and how you can manage your cookie preferences. This policy is compliant with:
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UK General Data Protection Regulation (UK GDPR)
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Privacy and Electronic Communications Regulations (PECR)
1. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They help websites function properly, improve user experience, and provide information to website owners.
2. Types of Cookies We Use
First-party cookies
Set by our Website.
Third-party cookies
Set by external services we use, such as analytics, social media or advertising partners.
Session cookies
Temporary cookies that are deleted when you close your browser.
Persistent cookies
Remain on your device for a set period or until manually deleted.
3. How We Use Cookies
We use cookies to improve the functionality, performance, and personalisation of our Website. This includes:
Essential / Functional Cookies
Required for the Website to function.
Examples:
Shopping basket; Checkout; Account login.
These cookies cannot be disabled.
Performance / Analytics Cookies
Help us understand how visitors use our Website (e.g., page views, time spent, traffic sources). This allows us to improve site performance and user experience.
Personalisation Cookies
Remember your preferences (such as language or region) and help tailor the Website to you.
Advertising / Marketing Cookies
Used to deliver relevant adverts based on your browsing behaviour, including across third-party sites. These may be set by services such as:
Google Analytics / Google Ads; Facebook Pixel; Other advertising networks.
We do not control third-party cookies. Please review their own policies for more information.
4. Consent & Cookie Banner
Under UK GDPR and PECR, we must obtain your explicit consent before placing non-essential cookies (analytics, personalisation, marketing) on your device. When you first visit our Website, you will see a cookie consent banner allowing you to: Accept all cookies; Reject all non-essential cookies; Manage your individual cookie preferences. You can change or withdraw your consent at any time by visiting the Cookie Settings link located in the footer of our Website.
5. Managing Cookies in Your Browser
You can manage or delete cookies at any time through your browser settings. Most browsers allow you to: Block all cookies; Block specific types of cookies; Delete cookies manually or automatically; Receive warnings when cookies are being placed.
Please note:
If you disable essential cookies, key features such as account login, checkout, or basket functionality may not work properly.
For general cookie information and management guides:
6. Do Cookies Contain Personal Information?
Cookies do not contain personal information such as your name or payment details. However, some cookies may indirectly link to personal data when combined with information you provide (e.g., creating an account or completing an order). Where cookie data becomes linked to personally identifiable information, we treat it as personal data under our Privacy Policy.
7. Do I Have to Accept Cookies?
No. You are only required to accept essential cookies. You may reject all non-essential cookies, but please be aware:
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Some features may not function correctly
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You may not be able to place orders, log into your account, or use interactive elements of the site
8. Contact Us
If you have questions about our Cookie Policy or how we use cookies, you can contact us via our Contact Us form or at:
📧 blumajumps@gmail.com
Privacy Policy
At Bluma Jumps UK, your privacy and the protection of your personal data are extremely important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with www.blumajumps.co.uk (“the Website”), associated mobile applications, and any services we provide.
This policy complies with: UK GDPR (UK General Data Protection Regulation); Data Protection Act 2018; Privacy and Electronic Communications Regulations (PECR).
Read full policy here..