General Data Protection Regulation (GDPR)

Date last updated: 2022-11-15

When it comes to your personal data, safety and transparency we take top priority here at Bluma Jumps. To help you understand what information we collect about you, how we use it and what rights you have, we have prepared this detailed Privacy Policy. This Privacy Policy applies to the online platform Bluma Jumps (“Website”) and to the associated app (“App”) (the Website and the App are jointly referred to as the “Platform”). The Platform is operated by Bluma Jumps Limited, registered address Gemma House, 39 Lilestone Street, London, NW8 8SS. The operator is further referred to as “We”, “Us” or “Bluma Jumps”. More details about how to get in contact with us can be found at the end of this Privacy Policy.

We take your privacy extremely seriously. All personal data will be collected, stored and used by us in accordance with the European Union General Data Protection Regulation No. 2016/679 (“GDPR”) and/or other applicable statutory regulations. The services offered by us via the Website and/or App can function only if we collect, store, transfer, delete and/or otherwise use (“collect and use”) specific data relating to you (“personal data” or “data”). Personal data means all information relating to an identified or identifiable natural person such as your name, date of birth, address, or email address. Your personal data, which you have shared with us, will only be used by Bluma Jumps. We are transparent about the use of your data. We undertake never to sell or rent such data - this is important to us. While we sometimes use outsourcers, they act only on our behalf and in accordance with our instructions. 

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with our Cookie Policy and any other privacy policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements other privacy notices and policies and is not intended to override them.

CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

We keep our privacy notice under regular review. This version was last updated - date stated above. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

THIRD PARTY LINKS

This website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

THE DATA WE COLLECT ABOUT YOU

Personal data or personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:

1. Identity Data (includes your first name, surname, username or similar identifier, title, date of birth and gender)

2. Contact Data (includes your billing address, delivery address, email address and telephone number)

3. Financial Data (includes your bank account and payment card details)

4. Transaction Data (includes your details about payments to and from you and other details of products and services you have purchased from us)

5. Technical Data (includes your internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the website)

6. Profile Data (includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses where applicable)

7. Usage Data (includes information about how you use our website, products and services)

8. Marketing and Communications Data (includes your preferences in receiving marketing from us and our third parties and your communication preferences)

9. Specific Health Data (some information about your health and/or disability, your approximate current body weight)

We also collect, use and share Aggregate Data such as statistical or demographic data for any purpose. Aggregate data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregate Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this privacy notice. We do not collect any Special Categories of Personal Data about you (this would include details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law or under the terms of a contract we have with you and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods and services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

Direct interactions

You may give us your identity, contact and financial data by filling in forms or by communicating with us by email, chat or otherwise. This includes personal data you provide, for example, when you:

• Order our products or services

• Create an account on our website, in store or Bluma Jumps app

• Subscribe to our service or publications

• Request marketing to be sent to you

• Enter a competition, promotion or survey

• Give us feedback or contact us

Automated technologies or interactions

As you interact with our website, we will automatically collect information about your device, web browser, browsing behaviour and activities. We collect this personal data by using cookies and other similar technologies. We may also receive information about you if you visit our websites employing our cookies. Please see our Cookie Policy for further details.

Third parties or publicly available sources

Not all the personal information we hold about you will always come directly from you. We may also collect information from third parties such as our partners, service providers and publicly available websites (such as social media platforms) for the purpose of: compliance with our legal and regulatory obligations; offering services we think may be of interest; helping us maintain data accuracy; providing and enhancing our services and so on. For example, we may receive identity, contact and technical data if you log into one of our products through Facebook. Facebook provides us with some of your Facebook user details. We may use these details to market our products and services to you on Facebook. We may also obtain technical data from analytics providers such as Google.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the circumstances where:​

1. We need to perform a contract with you

2. It is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests

3. We are required to comply with a legal obligation

4. We have obtained your consent

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below a description of all the ways we plan to use your personal data. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.​​

1. Your purchases in-person and online

We collect and process your personal data in order to manage your purchase (for example, we may need your delivery address or invoicing address) and to avoid fraudulent transactions (to prevent purchases made with a stolen bank card). We also process the data linked to your means of payment. Want to know more? Below is a case-by-case explanation of how we process your data when you make purchases:

Processing website, mobile app and in-person orders

Type of data we collect - Identity; Contact; Financial; Transaction; Technical; Usage; Specific Health

Lawful Basis for Processing - Performance of a contract with you

Storage Period - The data transmitted to our delivery service providers is stored for one year after delivery of your order. All other data connected to orders is stored for 10 years. Data connected to your bank card is stored for 12 months.

Prevention of fraudulent online payments

Type of data we collect - Contact; Financial; Transaction; Technical; Profile

Lawful Basis for Processing - Necessary for our legitimate interests

Storage Period - Your data is stored for 12 months.

Invoicing of online and in-person purchase

Type of data we collect – Identity; Contact; Financial; Transaction; Technical; Profile; Usage; Specific Health

Lawful Basis for Processing - Necessary to comply with a legal obligation

Storage Period - Data connected to your invoices is erased after 10 years in line with legislation in force from time to time.

Using our system for prevention of bad cheques

Type of data we collect – Identity; Contact; Financial; Transaction

Lawful Basis for Processing - Necessary for our legitimate interests

Storage Period - We store your data for a maximum of three years, and for 24 hours while the cheque is being cleared.

Workshop Services

Type of data we collect – Identity; Contact; Financial; Transaction

Lawful Basis for Processing - Necessary for our legitimate interests

Storage Period - We store your data for a maximum of three years, and for 24 hours while the cheque is being cleared.

Marketplace

Type of data we collect – Identity; Contact; Financial; Transaction

Lawful Basis for Processing - Necessary for our legitimate interests

Storage Period - We store your data for a maximum of three years, and for 24 hours while the cheque is being cleared.

​2. Management of your Bluma Jumps account

Why should you create an account? Your Bluma Jumps account is a veritable dashboard, enabling you to keep useful and important information together in one place. For instance, your Bluma Jumps account offers you the possibility of tracking the status of your order, viewing your purchasing history and even finding your receipts! You can also tell us via your account if you want to receive our communications, special offers, etc. This account is, of course, optional. It is based entirely on your consent. Basically, you create your account if and for how long you want to. You can also withdraw your consent whenever you wish if you want to delete your account. This is how we collect your data:

Authentication (access to your Bluma Jumps account)

Type of data we collect – Contact; Technical

Lawful Basis for Processing – Your consent

Storage Period - We store your data for the period of three years following your last login.

Service communication

Type of data we collect – Identity; Contact; Transaction; Technical; Profile

Lawful Basis for Processing – Necessary for our legitimate interests

Storage Period - We store your data for the period of three years following your last login.

3. Marketing

When it comes to marketing, respecting your peace of mind and the relevance of our messages are the two rules on which we never compromise. We have no intention of sending you unwanted advertising, therefore it is an optional to subscribe to our newsletters and special offers. You can unsubscribe any time. Lastly, and most importantly, we promise never to transfer any of your information whatsoever. This point is important to us. This is how we collect your data:

Promotional offers, competitions, and campaigns

Type of data we collect – Identity; Contact; Transaction; Technical; Profile; Usage; Marketing and Communicaton

Lawful Basis for Processing – Your consent. In some cases, we may rely on the exception called the soft opt-in.

Storage Period - Your data is erased three years after your last contact.

4. Management of safety recalls in connection with products

At Bluma Jumps, safety is our number one priority. We distribute our products in compliance with the manufacturers standards and regulations in force. However, in the event of a defect in one of our products, or if we have noticed that you have not chosen the right adjustments according to your necessities, we want to be able to contact you quickly and personally. To do this, we may decide to use your contact details (phone, email or post) where available. The details will not be used for any other purposes. In this case we will use your data:

Management of safety recalls

Type of data we collect – Identity; Contact; Transaction; Specific Health

Lawful Basis for Processing – Necessary for our legitimate interests

Storage Period - Your data is erased five years after your purchase.

5. Customer service, queries and feedback

Passionate as we are, obtaining the satisfaction of our Kangoo Jumps addicted people is our driving force. However, unexpected situations may occur, for example, an error in your order, delayed delivery, a fault in the product and so on. Our Customer Services is at your disposal to help you at such times and ensure you obtain the satisfaction you are entitled to expect. You can contact us by email or by chat. We process certain data concerning you in order to process your chat messages and emails. Depending on the nature of your claim, this data may be shared with other internal departments if they are directly involved in resolving your problem. This is how we will use your data:

Your contact with the Customer Services

Type of data we collect – Identity; Contact; Transaction; Specific Health

Lawful Basis for Processing – Your consent

Storage Period - Your data is erased two years after our last contact.

Your reviews of products, services and shopping experience

Type of data we collect – Identity; Contact; Transaction; Specific Health

Lawful Basis for Processing – Your consent. Necessary for our legitimate interests.

Storage Period - Your review is displayed for a period of 12 months and erased three years after being published.

COOKIES

For more information about the cookies we use, please see our Cookie Policy.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collect it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis, which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

DISCLOSURE OF YOUR PERSONAL DATA

We may share your personal data with the parties set out below for the purposes set out above. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach. We will notify you and any relevant UK regulator of a breach where we are legally required to do so.

DATA RETENTION

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe that there is a prospect of litigation. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data; the potential risk of harm from unauthorised use or disclosure of your personal data; the purposes for which we process your personal data and whether we can achieve those purposes through other means, as well as any applicable legal, regulatory, tax, accounting or other requirements. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research and statistical purposes, in which case we may use this information for as long as necessary without further notice to you.

WHAT ARE YOUR RIGHTS?

Providing us with your data does not mean you lose control of them. Under certain circumstances, the UK GDPR grants you rights regarding your personal data including the right to:

How can you exercise your rights?

If you wish to exercise any of your privacy rights, please inform us using the contact details section above.

• Access your personal data​

• Correct your personal data

• Erase your personal data

• Restrict your personal data processing

• Receive a copy of certain personal data or transfer that personal data

• Object to personal data processing

• Not to be subject to automated decision-making, including profiling, in certain circumstances

Is there a fee?

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee or refuse to comply if the request is clearly unfounded, repetitive or excessive.

What do we need from you?

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request. To ensure your request is processed as efficiently as possible, do not forget to indicate the type(s) of processing to which your request pertains and to tell us about the right(s) you wish to exercise.

Is there a time limit?

We try to respond to all legitimate requests within one month. Occasionally, it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

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