Product Warranty Policy

Last updated: 19/05/2026

Overview

This Warranty Policy applies to products purchased directly from Bluma Jumps UK. We supply genuine Kangoo Jumps® products and other related products, accessories, and fitness items. Manufacturer warranty terms may vary by product, brand, and component. This policy explains how we handle warranty support, without limiting your statutory rights.

Kangoo Jumps® Products

Kangoo Jumps® products are covered by a limited manufacturer warranty against defects in materials or workmanship. Bluma Jumps UK acts as retailer and authorised UK warranty facilitator for eligible Kangoo Jumps® products purchased from us. Unless otherwise stated, warranty periods from the date of delivery are:

• Main boot structure / frame: 12 months;

• Replaceable components, including shells, springs, liners, soles, clamps, straps, buckles, and similar parts: 3 months.

What May Be Covered

Warranty may cover confirmed manufacturing defects, material defects, or faults arising under normal use within the applicable warranty period.

What Is Not Covered

Warranty does not cover:

• normal wear and tear;

• cosmetic marks, scratches, or colour changes from use;

• misuse, incorrect use, or unsafe use;

• incorrect assembly, fitting, or adjustment;

• use outside recommended body-weight range or suitability guidance;

• poor maintenance, cleaning, storage, or transport;

• use on unsuitable surfaces;

• accidental damage;

• damage caused by impact, overloading, twisting, dragging, or neglect;

• unauthorised repairs, modifications, or non-original components;

• commercial use, unless agreed in writing;

• damage caused by failure to replace worn parts in time.

Other Products & Accessories

Products not manufactured by Kangoo Jumps® may be covered by their own manufacturer or supplier warranty where applicable.

Where a manufacturer warranty exists, we will assist with eligible claims. If no manufacturer warranty applies, we will assess any issue in line with UK consumer law.

Inspection & Remedies

All warranty claims are assessed case by case. We may request photos, videos, proof of purchase, usage details, maintenance details, and return of the item for inspection. If a fault is confirmed, we may offer one or more of the following, depending on the circumstances:

• repair;

• replacement part;

• replacement product;

• price reduction;

• refund where appropriate.

How To Make a Warranty Claim

Please email blumajumps@gmail.com and include:

• your name and contact details;

• order number or proof of purchase;

• date of purchase;

• product name and size/model;

• description of the issue;

• clear photos or videos showing the fault;

• details of use, surface, maintenance, and storage where relevant.

Do not return items without prior approval.

Warranty Limitations

Warranty applies only to the original purchaser and is non-transferable unless otherwise required by law. Warranty does not cover indirect or consequential losses, including loss of earnings, missed classes, travel costs, event costs, inconvenience, or business interruption.​

Statutory Rights

This warranty is in addition to your statutory rights. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described.

If goods are faulty, your legal remedies may include a refund, repair, replacement, or price reduction depending on the circumstances.