Customer Privacy | Bluma Jumps Official Kangoo Jumps Distributor UK

Last updated: 14 November 2025

At Bluma Jumps UK, your privacy and the protection of your personal data are extremely important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with www.blumajumps.co.uk (“the Website”), associated mobile applications, and any services we provide.

This policy complies with: UK GDPR (UK General Data Protection Regulation); Data Protection Act 2018; Privacy and Electronic Communications Regulations (PECR).

This Privacy Policy applies to all data collected and processed by:

Bluma Jumps UK (sole trader)
Owner: Agnese Bluma
Email: blumajumps@gmail.com

Registered Office: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, UK

1. Key Principles

We follow the core data protection principles of UK GDPR:

Lawfulness, fairness and transparency; Purpose limitation; Data minimisation; Accuracy; Storage limitation; Integrity and confidentiality (security); Accountability

2. Personal Data We Collect

We may collect, store and process the following categories of personal data:

Identity Data

Name, username, date of birth, gender (optional).

Contact Data

Billing and delivery addresses, email address, telephone number.

Financial Data

Payment information provided to our third-party payment processors (we do not store full card details).

Transaction Data

Order history, products purchased, payment confirmations.

Technical Data

IP address, browser type, device type, operating system, login data, cookie identifiers.

Profile Data

Usage Data

Information about how you use our Website, pages visited, time spent, and interactions.

Marketing & Communication Data

Your preferences for receiving marketing messages from us.

Health Data (special category data)

Only where voluntarily provided by you - for example, body weight for appropriate rebound shoe adjustments. This data is processed only with your explicit consent.

Aggregated Data

Statistical or demographic data that cannot identify you directly.

3. Legal Basis for Processing Personal Data

We process your data under one or more of the following lawful bases:

Consent

When you opt in to marketing communications or provide optional information (e.g., body weight).

Contract

To process your order, manage payments, provide customer service, or fulfil your purchase.

Legal Obligation

To comply with accounting, tax, consumer protection, and product safety regulations.

Legitimate Interests

For fraud prevention, improving our services, analysing site performance, and maintaining security. We ensure these interests do not override your rights.

4. How We Collect Your Data

We collect personal data in the following ways:

Direct Interactions

When you:

Create an account; Place an order; Subscribe to marketing; Contact us; Leave a review; Participate in giveaways or surveys

Automated Technologies

Cookies, server logs and analytics tools collect Technical and Usage Data.

Third Parties

Including: Payment processors (PayPal, Stripe, Wix Payments); Delivery and courier services; Analytics providers (e.g., Google Analytics); Advertising partners (e.g., Meta/Facebook Pixel).

5. How We Use Your Data

We use your personal data to:

Process and deliver orders; Manage payments and prevent fraud; Provide customer support; Operate and manage your Bluma Jumps account; Improve our services and Website performance; Communicate order updates; Send marketing communications (with your consent); Contact you about safety or product recall information; Gather feedback and product reviews; Comply with legal requirements.

We never sell, rent or trade your personal data. Third parties only process your data on our behalf under strict confidentiality agreements.

6. Children’s Privacy

Our Website is not intended for children under 13. We do not knowingly collect data from children. If a parent or guardian believes data has been collected unintentionally, please contact us to request deletion.

7. How We Protect Your Data (Security)

We use appropriate technical and organisational measures to safeguard your data, including:

Secure servers and SSL encryption; Access controls and password protection; Payment processing via PCI-compliant third parties; Staff training and restricted access to sensitive data; Regular security monitoring and malware protection.

Despite this, no system is 100% secure. We take all reasonable steps to protect your data.

8. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, including for legal, accounting or reporting requirements.

Typical retention periods:

Order & invoicing records: 6–10 years (legal requirement); Customer service communications: 2 years; Marketing data: 3 years from last activity; Safety-related contact data: up to 5 years; Cookie data: as per our Cookie Policy.

When data is no longer needed, it is securely deleted or anonymised.

9. Your Rights Under UK GDPR

You have the right to:

Access - Request a copy of the personal data we hold about you.

Correction - Have inaccurate or incomplete data corrected.

Erasure (“Right to be Forgotten”) - Request deletion in certain circumstances.

Restriction - Ask us to limit processing of your data.

Data Portability - Request your data in a machine-readable format.

Objection - Object to processing based on legitimate interests or direct marketing.

Withdraw Consent - Where processing is based on consent (e.g., marketing).

Complain to the ICO - If you believe your rights have been violated: www.ico.org.uk

We respond to all valid requests within one month. To exercise these rights, please contact us via the details below.

10. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Bluma Jumps UK; Email: blumajumps@gmail.co.uk; Registered Office: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, UK

11. Updates to This Privacy Policy

We may update this policy to reflect legal changes or improvements to our practices. The latest version will always be available on our Website.

Please check periodically for updates.