Trolley on Wheels

• Delivery costs are additional to the product displayed price and vary depending on the delivery service you select as well as the quantity/weight of goods ordered. It is your responsibility to specify the correct and exact delivery address. Please note, we are currently unable to deliver to PO Boxes. 

• We always aim to dispatch all goods in stock as quickly as possible. Orders are usually processed within 1-24hrs, at busier times it may take longer. If paid by 11am Mon-Fri, the order most often is dispatched the same day. If paid after 11am Mon-Fri, the order will be dispatched next working day. References to "working day" shall mean any day of the week, excluding Weekends / Public / Bank Holidays. Orders made over the weekend or public / Bank holiday will be dispatched next working day. Delivery usually takes 1-4 working days once dispatched, depending on your location, the courier's workload and the service you select. All delivery dates specified on our Website and in any correspondence are estimates only. This means that We will not be responsible if goods are delivered outside those times and we will not be liable for the consequences of any delay. If you pre-order goods, then we will reserve your goods and will dispatch as soon as they become available (terms and conditions discussed prior to payment). Weekend / Bank / Public holidays are not included.

• We mainly use highly recognised delivery services, such as Royal Mail, ParcelForce and DPD Local, but not limited to. By choosing your order to be shipped/delivered to your address, you agree to the delivery provider Terms & Conditions set out on their official website, e.g.,  Royal Mail / ParcelForce / DPD Local. From the moment you select your parcel to be delivered, you accept these terms and policies.

• None of the parcels have additional protection added other than the standard protection stated in the delivery provider terms (usually £20-£50). When ordering KJ rebound shoes and/or other products worth over £200, you will receive tracking details for your parcel.

• You must ensure that you or someone you trust will be at the address to receive it. However, if you are not at the address to receive the parcel, it is your responsibility to reschedule the delivery as soon as possible within the allowed time scale to another day that suits you. If such step has not been made, it is assumed that you accept the initial delivery terms, and that they are convenient for you and safe to be delivered and/or left at the address provided out of plain sight of the public. You must add any specific requirements, if any, at the time of the checkout, e.g. do not leave the parcel unattended, hand to the recipient only, etc. Bluma Jumps Limited does not take any responsibility for missing and/or lost parcels once they have been delivered to/left at the address provided.

• We may split delivery of your order into several parcels based on stock availability and the size of the order. You will then be notified if this is the case. You will not be charged extra for this method of shipping. Any additional consignments for delivery will be sent using the "UK Delivery option: Express Delivery" and you will receive the tracking for it in advance.

• You can choose your order to be collected in person. Your parcel can only be collected within the allocated time slots and location agreed between both parties. Please note that if you would like someone else to collect the parcel on your behalf, you will need to notify us about that prior to collection and they will either need proof of your identity or identification with the same surname as yours.

• For collection in person, please ensure you have your order number and a form of ID. If you don't have both, you will not be able to collect your Order. Acceptable forms of ID are: • Cheque Guarantee / Credit / Debit Card, • Bank / Building Society Book, • Valid Passport, • Cheque Book, • Drivers Licence, • Utility Bill. For under 18s: • National Insurance Card, • Medical Card.

Every single product we sell is carefully inspected and wrapped up safely before dispatched.

Our customers are our No.1 priority! 

At Bluma Jumps, we are dedicated to providing high-quality products and outstanding service. To ensure fairness for all of our customers, we take measures to protect against misuse of the delivery service and our return and refund policies.

Our Commitments

• Every order is carefully inspected and securely packaged before dispatch.

• We provide detailed product information so you can select the correct size, weight, and specifications.

• If you are ever unsure about product details, our support team is always available to help before you place your order.

Customer Responsibilities

• Please review all product details carefully before purchasing.

• Returned items must be in unused condition and in their original packaging unless otherwise agreed with our team.

Fraudulent or Deceptive Claims

• We take any attempt to misuse our policies (such as delivery and/or returning used products under false pretenses or making false claims) very seriously.

• If fraudulent activity is suspected, we may withhold refunds or replacements until the matter is investigated.

• Proven cases of fraud or deception will be referred to the appropriate authorities, and we reserve the right to recover any costs incurred.

We appreciate your understanding and cooperation in maintaining a fair, transparent, and trustworthy shopping experience for all customers.